Shayna Gervais
South Berwick,ME
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Assistant
York Village Dental DBA YVDA PA LLC
07.2022 - 10.2024
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Landscaping Crew Leader
Piscataqua Landscaping
06.2021 - 03.2024
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Improved client satisfaction by effectively managing landscaping crews and ensuring timely project completion.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Mentored new team members on industry best practices, leading to a more knowledgeable workforce capable of handling complex projects independently.
- Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
Patient Coordinator
Herold Family Dentistry
10.2021 - 04.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Education
No Degree - Dental Assisting
York County Community College
Wells, ME03.2024
No Degree - Dental Assisting
University of New Hampshire
Durham, NH07.2022
Skills
Strong manual dexterity
Customer Service
Medical Records Management
Patient Record Maintenance
Emergency Response Preparedness
Patient Relations
Treatment Room Breakdown
Certified in CPR/AED
Instrument Sterilization Techniques
Oral Health Assessments
Insurance Billing
Disinfection and Sterilization
Patient Care Coordination
Henry Schein Dentrix
Infection control proficiency
Autoclave Operation
Team Collaboration
Treatment Room Preparation
Electronic Dental Record (EDR)
Restorative procedures
First Aid Training
Patient Flow Management
Certification
- Leadership and Training Excellence -
- BLS Certified
Equestrian, Hiker, Gamer, Reader
During my time off I love to explore nature, wether in horseback or my own two feet I am always looking for new places to discover. Gaming and Reading are my rainy day hobbies.
Timeline
Dental Assistant
York Village Dental DBA YVDA PA LLC
07.2022 - 10.2024
Patient Coordinator
Herold Family Dentistry
10.2021 - 04.2022
Landscaping Crew Leader
Piscataqua Landscaping
06.2021 - 03.2024
No Degree - Dental Assisting
York County Community College
No Degree - Dental Assisting
University of New Hampshire
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