Shayna Green
Charlotte,NC
Summary
Self-motivated business professional with exceptional background spent in Real Estate. Proven leader with an engaging demeanor and success working in most demanding environments. Dedicated and successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Overview
10
10
years of professional experience
Work History
Owner
City Source Holdings LLC
03.2022 - Current
- Managed day-to-day business operations.
- Developed innovative strategies to reduce material costs while increasing efficiency.
- Collaborated with general contractors, designers and county permit reps to meet project goals.
- Conducted detailed investment analysis, calculations and reports for investment properties.
- Managed project timelines and resources to complete projects on schedule and budget.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Owner
City Source Realty Dba Always Best Care
04.2020 - 05.2022
- Responsible for growing a client base home care agency
- Consulted with clients to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Lead the organization to consistent and stable revenue growth year after year
- Responsible for leading the agency to average 95% monthly customer retention rate
Operations Support Specialist
OneMain Financial
03.2016 - 04.2020
- Maintain day-to-day relationships, setting and defining priorities, and monitoring productivity / quality standards.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
- Reconcile accounts as requested from branch employees and other internal departments
- Process accounts requiring special handling-setting with the appropriate flags
- Record and retract payments while analyzing a variety of data sets, internal reporting and files to determine if compliance violations are valid
Quality Analyst Investigator
Amerisource Bergen - The Lash Group
10.2015 - 03.2016
- Analyze quality review results in order to identify trends and areas of improvement
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Sales/Account Specialist
SunTrust Bank
07.2013 - 09.2015
- Responsible for all duties relating to the opening, processing and maintenance of customer accounts, cross selling Bank products and services, ensuring adherence to policies, procedures, and compliance
- Resolve any Customer issues identified during your call, ensuring the resolution is one which benefits both the Customer and the Bank
- Implemented sales strategies to increase profits.
- Informed customers of promotions to increase sales productivity and volume.
- Described product highlights and benefits to help guide purchasing and banking decisions.
- Stayed current on company products and services options to promote offerings during regular service connections.
- Contributed to team objectives in fast-paced environment.
Education
Business Administration And Management
Columbia College
Orlando, FL01.2014
High School Diploma -
Edgewater High School
Orlando, FL05.2009
Skills
- Regulatory Compliance
- Sales
- Digital & Social Media Marketing
- Customer Needs Assessment
- Verbal and Written Communication
- Cost Reduction
- Client Service
- Microsoft Excel, Outlook
- Budget Administration
- Time Management
- Task Prioritization
- Relationship Building
- Business Marketing
- Project Estimating
- Administrative Oversight
- Business Management
Volunteer Experience
- United Way Liaison
- Employee Engagement Committee/ Focus Groups
- The Well Church
Affiliations
- National Association of Social Workers
- Multiple Listing Services
Timeline
Owner
City Source Holdings LLC
03.2022 - Current
Owner
City Source Realty Dba Always Best Care
04.2020 - 05.2022
Operations Support Specialist
OneMain Financial
03.2016 - 04.2020
Quality Analyst Investigator
Amerisource Bergen - The Lash Group
10.2015 - 03.2016
Sales/Account Specialist
SunTrust Bank
07.2013 - 09.2015
Business Administration And Management
Columbia College
High School Diploma -
Edgewater High School
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