Professional and knowledgeable office clerk offering several years of experience in administrative support and customer/patient service. Highly efficient planning, problem-solving, and communication skills.
Hi, I’m
Shayna Gunn
office associate
Haslet,TX
Summary
Overview
24
years of professional experience
1
Certification
Work History
Dr. Sherman and Associates
Optometrist Receptionist/ Office Assistant
01.2019 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Retrieved patient insurance eligibility by utilizing insurance portals and clearinghouses.
- Managed billing procedures efficiently to ensure timely reimbursement from insurance providers while maintaining accurate financial records.
- Correction and resubmission of Insurance denials
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Maintain office sanitation and order/purchase supplies needed
K&B Public auction
Auction clerk
01.2011 - 01.2017
Job overview
- Expedited check-in process for bidders by efficiently handling documentation, identification verification, and payment procedures.
- Contributed to a successful auction environment by maintaining a professional demeanor and providing exceptional customer service.
- Collaborated closely with coworkers during live events to ensure seamless execution from start to finish.
- Enhanced data accuracy within company systems by carefully entering bidder information into databases.
- Reduced errors in item listings by diligently proofreading catalogs and ensuring accurate descriptions prior to publication.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Walmart corporation
Manager
05.2000 - 01.2018
Job overview
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Analyzed data for proper scheduling in multiple departments
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained meticulous planning and execution skills
- Trained associates for OSHA compliance and upheld departments to compliance guidelines
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Minnesota State Community and Technical CollegeMoorhead, MN
Associate of Applied Science – Health Information Management Technology/Coding
12.2023
University Overview
Skills
- RHIT Certified by AHIMA
- Medical Records Maintenance
- Customer Relationship Management
- Medical terminology
- Anatomy and Physiology knowledge
- Medical coding
- Medical receptionist
- EHR/EMR systems
- Analytical Skills
- Time management abilities
References
References
- Brandon Ortega, Apartment Manager, Irving, TX, 469-544-2858, brandonortega1979@gmail.com
- Robert Shawn, Truck driver, Haslet, TX, 817-999-3057
- Jason Guest, Supervisor, Irving, TX, 817-995-3002, djprecise69@yahoo.com
Certification
RHIT- Registered Health Information Technician, AHIMA-2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Optometrist Receptionist/ Office Assistant
Dr. Sherman and Associates
01.2019 - Current
Auction clerk
K&B Public auction
01.2011 - 01.2017
Manager
Walmart corporation
05.2000 - 01.2018
RHIT- Registered Health Information Technician, AHIMA-2024
Minnesota State Community and Technical College
Associate of Applied Science – Health Information Management Technology/Coding
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