Shayna Janah
Cumberland,RI
Summary
Professional with a strong background in customer service and team leadership from BankNewport. Proven ability to enhance operational efficiency and foster collaboration. Skilled in problem-solving and maintaining attention to detail, consistently delivering exceptional results in fast-paced environments. Committed to continuous improvement and building positive relationships with clients and colleagues.
Overview
19
19
years of professional experience
Work History
Stay at Home Mother
Self-employeed
Cumberland, RI
05.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Teller Supervisor
BankNewport
Tiverton, RI
05.2006 - 05.2013
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
- Maintained up-to-date knowledge of banking products and services, empowering team to provide informed recommendations to customers.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
Education
Certificate - Holistic Health Coach
Institute For Integrative Nutrition
Online 10.2022
Associate Degree In Interior Design - Interior Design
New England Institute of Technology
East Greenwich, RI05.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Stay at Home Mother
Self-employeed
05.2013 - Current
Teller Supervisor
BankNewport
05.2006 - 05.2013
Certificate - Holistic Health Coach
Institute For Integrative Nutrition
Associate Degree In Interior Design - Interior Design
New England Institute of Technology