Shayna Larsen
Jacksonville,FL
Summary
Knowledgeable Assistant Director offering proven team building and program oversight abilities developed over 10-years progressive career in childcare education. Practiced at coordinating facility space, resources and staff to efficiently meet dynamic demands. Well-organized, proactive and tactful in working with individuals of all backgrounds. Multi-talented, who focused on streamlining operations and increasing team productivity. Fully versed in office functions to meet deadlines. Mentors and coaches staff to optimal levels of productivity and leadership.
Overview
10
10
years of professional experience
Work History
Assistant Director
Coastal Early Learning Academy
Jacksonville Beach, Florida
04.2018 - Current
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes or products for internal staff members.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Ensured compliance with safety regulations among all personnel.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Managed schedules by completing work accurately and on time.
- Monitored team compliance with safety and health guidelines.
- Handled incoming and outgoing mail, email and faxes.
- Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
- Supported work-life balance to improve staff morale.
- Maintained accurate records of school activities, events and personnel documents.
- Provided instructional support to teachers in the areas of curriculum development, instruction and assessment.
- Conducted classroom observations and provided feedback to teachers on their performance.
- Developed and implemented professional development plans for staff members based on identified needs.
- Created and maintained a positive learning environment within the school community.
- Assisted in resolving conflicts between students or between students, teachers, parents, administrators.
- Evaluated applications from prospective candidates interested in becoming teachers at the school.
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Developed and implemented policies, procedures, and programs for the childcare center.
- Maintained accurate records of attendance and other related information on each child.
- Addressed any issues or complaints from parents or staff in a timely manner.
Lead Teacher
Franklyn Learning Center
Jacksonville Beach, FL
03.2016 - 04.2018
- Developed and implemented lesson plans based on curriculum objectives.
- Directed and supervised toddler activities, providing guidance to ensure safety.
- Created and implemented age-appropriate lesson plans and activities that encouraged physical, social, emotional and cognitive development.
- Provided a safe learning environment for toddlers by monitoring their behavior and intervening when necessary.
- Maintained accurate records of each toddler's progress in areas such as language skills, motor skills, problem solving abilities.
- Provided a safe, nurturing environment in which children could learn and grow.
- Encouraged language development through reading stories, singing songs, and playing games with the infants.
- Organized daily activities such as arts and crafts, music and movement, outdoor play, story time and educational activities.
- Encouraged creativity through art projects or other creative outlets.
- Participated in parent teacher conferences throughout the year.
Customer Service
HomeGoods
Jacksonville Beach, Florida
08.2014 - 09.2017
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed customer orders quickly and efficiently.
- Ensured compliance with company policies regarding product safety and quality control standards.
- Maintained accurate records of inventory levels, shipments and stock movements.
- Managed shelf stocking activities including restocking shelves, organizing backstock areas, removing expired items.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Education
CDA Certification
Jacksonville, FL01-2020
Childcare Training
45 Hr Childcare Training
Coastal Early Learning Academy 01-2017
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL06-2013
Some College (No Degree) -
Florida State College at Jacksonville
Jacksonville, FLSkills
- Data Analysis
- First aid certificate
- CPR Certified
- Curriculum Planning
- Documentation and Recordkeeping
- Excellent Communication
- Classroom Management
- Teamwork and Collaboration
- Leadership
- Customer Service
- Organizational Skills
- Teaching skills
References:
Angel Nelson 904-472-7912 (Director at Coastal Early Learning Academy)
Jennifer Crane 904-416-4847 (Owner of Coastal Early Learning Academy)
Timeline
Assistant Director
Coastal Early Learning Academy
04.2018 - Current
Lead Teacher
Franklyn Learning Center
03.2016 - 04.2018
Customer Service
HomeGoods
08.2014 - 09.2017
Education
CDA Certification
Childcare Training
45 Hr Childcare Training
High School Diploma -
Duncan U. Fletcher High School
Some College (No Degree) -
Florida State College at Jacksonville
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