Shayna Lebeau
Ashford,CT
Summary
Business Administrative support professional offering versatile office management skills and customer service assistance. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Have displayed the ability to adapt, be flexible in various situations and thrive on challenges and fast paced environments. Computer skills: Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Outlook, Google Drive, SharePoint, SQL
Overview
7
7
years of professional experience
Work History
Senior Policy Services Representative
Mapfre
05.2021 - Current
- Within established authority, screen and approve all new business, renewal, endorsement and cancellation activity to assure accuracy, completeness and adherence to established guidelines
- Process endorsement and cancellation transactions that cannot be processed online by agents
- Screen and input cancellations and/or reinstatements by verifying loss history, coding, cancellation date and reason
- Rate and code manually backdated transactions for endorsements and cancellations as well as those transactions not currently supported by the automated system
- Maintain data-entry processing speed and quality ratio consistent with departmental standards, requiring strong organizational and time management skills.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Identified opportunities for upselling products or services, driving revenue growth and business expansion.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
Member Service Representative
UBI Federal Credit Union
06.2019 - 03.2021
- Accurately completed daily logs including balancing, money orders, checks, etc.
- Answering phone calls and assisting online baking questions per customers’ needs.
- Establish and maintain relationships with individuals or business customers to provide assistance with problems they may encounter.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
Sales Associate
Home Goods
06.2017 - 06.2019
- Performed general store upkeep during store hours and after closing, including cleaning messes, organizing shelves and restocking items.
- Guided customers on purchases based on interests, promotions, and other sales and preferential parameters.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Masters in Business Administration -
Southern New Hampshire University
Manchester, NH08.2025
Bachelor of Science in Business Administration - Healthcare Administration
Southern New Hampshire University
Manchester, NH02.2023
Associates in General Studies -
Tunxis Community College
Farmington, CT05.2020
Skills
- Data Entry / Data Collection
- Attention to Detail
- Multitasking and Organization
- Handling Customer Complaints
- Computer Skills
- Administrative Support
- Records Management
- Appointment Scheduling
- Provide Timely Follow-Up
- Active Listening
- Excellent Telephone Etiquette
- Written Communication
- Maintain Strict Confidentiality
- Time Management
- Interpersonal Skills
- HIPAA Compliance
- Medical Terminology
- Team Player
- Strong Work Ethic
- Cross-selling techniques
- Up-selling strategies
- Customer Service
Timeline
Senior Policy Services Representative
Mapfre
05.2021 - Current
Member Service Representative
UBI Federal Credit Union
06.2019 - 03.2021
Sales Associate
Home Goods
06.2017 - 06.2019
Masters in Business Administration -
Southern New Hampshire University
Bachelor of Science in Business Administration - Healthcare Administration
Southern New Hampshire University
Associates in General Studies -
Tunxis Community College
Similar Profiles
Jose Ernesto Javier MartinezJose Ernesto Javier Martinez
Industrial Engineer at MAPFREIndustrial Engineer at MAPFRE
Sheri AbrahamsonSheri Abrahamson
Commercial Auto Service Rep Sr at MAPFRECommercial Auto Service Rep Sr at MAPFRE
Desireé Álvarez RamosDesireé Álvarez Ramos
Office Clerk II at MAPFREOffice Clerk II at MAPFRE