Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayna Lincoln

Houston,TX

Summary

Customer service professional with deep expertise in customer support and technical troubleshooting. Skilled in managing service requests, providing solutions, data entry and support for transactional personnel functions while ensuring client satisfaction. Strong focus on team collaboration, adaptability, and delivering consistent results. Proficient in Kronos systems, problem-solving, communication, and reimbursements. Recognized for reliability and ability to thrive in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Assistant

MDAnderson Cancer Center
12.2024 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Patient Access Representative

MD Anderson Cancer Center
01.2024 - 12.2024
  • Facilitate patient access to healthcare services by managing referrals, scheduling, and registration while ensuring insurance verification and authorization.
  • Provide comprehensive financial counseling to patients, offering cost estimates, payment plans, discounts, and guidance on supplemental financial assistance.
  • Ensure data accuracy and compliance with necessary forms and consents during the new patient registration process.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.

Coordinator, Patient Services

MD Anderson Cancer Center
11.2011 - 12.2023
  • Coordinated physician orders to align with nursing staff availability and patient preferences, ensuring efficient scheduling and care delivery.
  • Administered unit's call-in and efficiency logs, monitoring and reporting on clinic productivity.
  • Developed and maintained operational guidelines for unit-level procedures and front-desk activities, facilitating staff adherence to established protocols.
  • Analyzed unit-level issues, formulated solutions, and conducted training sessions to enhance employee competencies and performance.
  • Managed patient information updates in the Epic system and oversaw front desk operations to maintain regulatory compliance and operational efficiency.

Education

Bachelor of Science - Healthcare Administration

University of Phoenix
Phoenix, AZ
10.2024

MBA - Organizational Leadership with a concentration in Human Resources

Belhaven University
Jackson, MS
06.2026

Skills

  • Microsoft Office Suite
  • PeopleSoft/Oracle
  • Kronos
  • Tuition Assistance Program (TAP)
  • Concur
  • PEP Continuing Education Portal
  • Epic

Certification

MD Anderson Awesome Job Award, MD Anderson, 2015-01-01

Timeline

Administrative Assistant

MDAnderson Cancer Center
12.2024 - Current

Patient Access Representative

MD Anderson Cancer Center
01.2024 - 12.2024

Coordinator, Patient Services

MD Anderson Cancer Center
11.2011 - 12.2023

Bachelor of Science - Healthcare Administration

University of Phoenix

MBA - Organizational Leadership with a concentration in Human Resources

Belhaven University

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