Summary
Work History
Education
Skills
Timeline
AccountManager

Shayna McLean

Bowling Green,KY

Summary

Self-motivated and dependable and have great organizational and communication skills. Perform well in high stress situations and in fast paced environments. Have 17 years of management experience and believe in leading by example. Have a strong desire to foster positive morale in the workplace, possess a genuine passion for people, and specialize in teaching and coaching others to reach and exceed company standards.

Work History

Account Manager

National Association of Small Trucking Companies, NASTC
09.2019 - Current
  • Responsible for managing a fuel discount program for small trucking companies
  • This includes assisting our members with every aspect of the process
  • Acting as the members representative and liaison between our association and WEX bank to ensure that their demands are met with a focus on improving the customer experience
  • Building strong relationships to maintain old business and acquire new customers
  • Collaborating with various internal departments to ensure that they fulfill all customer requests
  • Resolving complaints and keeping track of all processes that pertain to the members account.

Guest Experience Manager

Ashley Furniture
02.2015 - 10.2016
  • Responsible for ensuring all monies are collected prior to delivery of product
  • Responsible for ensuring all Finance paperwork was accurate to prevent funding issues
  • Performed a series of daily audits to ensure accuracy of all open orders
  • Responsible for completing all scheduled and requested reports
  • Responsible for the balancing of all daily business with all monies collected and bank deposit preparation
  • Maintained the integrity of deferred orders to ensure all orders are in compliance with company policy
  • Oversee training of the front counter and office
  • Worked with other GEM’s to develop continuous education and development materials
  • Responsible for managing Customer Service related issues at the store and effectively resolved all customer complaints in a timely manner
  • Maintained a customer service log and communicated with other management on unresolved issues
  • Assist Sales Consultants in the completion of customer orders and financing
  • Communicator between the store and the corporate office
  • Inventory specialist

Regional Director of Training

Regional Service Tech, Outback Steakhouse
, TN, VA
09.2010 - 10.2012
  • Provided oversight for region that included 17 Outback Steakhouse Restaurants
  • Coordinated training and development for the region and Reported directly to the area JVP
  • Visited restaurants daily to ensure Outback’s high standards for service were met
  • Planned, facilitated, and assisted in all regional meetings
  • Supported and assisted Proprietors, Managers and Outbackers in various situations, including crisis management
  • Communicated directly with home office regarding all aspects of training as well as, food and beverage rollouts
  • Worked with vendors on problem resolutions
  • Organized manager outings
  • Coordinated special events

Manager

Outback Steakhouse
03.2006 - 09.2010
  • Managed and oversaw all daily operational tasks and fiscal responsibilities for both front and back of house
  • Improved and forecasted sales and profits
  • Performed inventory and end of period responsibilities
  • Managed daily, weekly and monthly reports including the Profit & Loss reports
  • Generated and implemented five different work schedules for over 70 Employees
  • Ensured concentrated service and serious food standards were met, while implementing Outback’s No Rules approach to customers
  • Facilitated food and beverage menu rollout and monthly in-store “teach back” meetings
  • Promoted and managed Outbacker incentives
  • Handled customer complaints
  • Maintained a positive work environment that was enjoyable for employees and management while maintaining efficiency and productivity
  • Fostered an atmosphere of employee appreciation and value

Regional Service Tech - Outback Steakhouse
, North FL/South GA
11.2005 - 03.2006
  • Oversaw a region of 7 restaurants
  • See description above.

Education

Theater Arts Degree -

Hillsboro Community Collage

Certified Florist - undefined

South Florida School of Floral Design

High school Diploma - undefined

Durant High School

Skills

Skills and Achievementsundefined

Timeline

Account Manager

National Association of Small Trucking Companies, NASTC
09.2019 - Current

Guest Experience Manager

Ashley Furniture
02.2015 - 10.2016

Regional Director of Training

Regional Service Tech, Outback Steakhouse
09.2010 - 10.2012

Manager

Outback Steakhouse
03.2006 - 09.2010

Regional Service Tech - Outback Steakhouse
11.2005 - 03.2006

Theater Arts Degree -

Hillsboro Community Collage

Certified Florist - undefined

South Florida School of Floral Design

High school Diploma - undefined

Durant High School

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Shayna McLean