Shayna Moser
Indian River,Michigan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Dispatcher & Accounts Payable/Accounts Receivable Assistant
Green's 24-Hr Towing
04.2021 - Current
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Automotive Detailer
Enterprise Rent-A-Car
10.2019 - 04.2021
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed vehicle inspections prior to service and after completion to assess damage.
Nanny
Care.com Inc
06.2019 - 10.2019
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Resident Assistant
North Central Michigan College
05.2018 - 08.2018
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Education
Master of Science - Public Administration
Central Michigan University
Mount Pleasant, MI05-2024
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI05-2021
Associate of Arts - General Studies
North Central Michigan College
Petoskey, MI05-2018
Certificate of Communications -
North Central Michigan College
Petoskey05-2018
Skills
- Customer service
- Attention to detail
- Problem-solving
- Multitasking and organization
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