Shayna Owens
Rio Vista,CA
Summary
Upbeat, personable, and highly motivated with keen ability to adapt quickly to new environments. Well-versed in customer service principles and inventory management, excelling in maintaining welcoming atmosphere and streamlined operations. Dedicated to enhancing guest satisfaction and driving repeat business through exceptional service and attention to detail.
Overview
20
20
years of professional experience
Work History
Bar Manager
Flamingo Lounge
10.2020 - 01.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Bar Lead
Lighthouse Sports Bar And Island Grill
11.2019 - 04.2022
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Fostered a positive work environment that encouraged teamwork among bar staff through consistent support and open communication.
- Developed creative drink menus, incorporating seasonal ingredients and popular trends to attract customers.
- Built strong relationships with suppliers to secure competitive pricing on premium products without sacrificing quality.
- Processed payments for orders and provided customers with change.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Established rapport with customers by providing friendly and attentive service.
Bartender
The Office Bar & Lounge
08.2018 - 10.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Education
Associate In Physical Therapy - Therapeutic Health
Kaplan College
Salida Ca08.2013
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Outgoing personality
- Customer relationship building
- Mixology expertise
- Supervisory experience
- Shift scheduling
- Quality control
- Event coordination
- ABC standards
Timeline
Bar Manager
Flamingo Lounge
10.2020 - 01.2023
Bar Lead
Lighthouse Sports Bar And Island Grill
11.2019 - 04.2022
Bartender
The Office Bar & Lounge
08.2018 - 10.2020
Associate In Physical Therapy - Therapeutic Health
Kaplan College
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