Summary
Skills
Work History
Education
Overview
Generic

Shayna Price

Harlem,GA

Summary

Enthusiastic Property Management Professional, with over ten years of experience in the industry. Dedicated to being a positive leader, achieving goals and meeting challenges head-on. Detail-oriented, with excellent communication skills and a passion for customer service.

Skills

  • Proficient in Yardi, Onesite, AppFolio and OpsTechnology
  • Proficient in Microsoft Excel
  • Leasing
  • Problem-Solving and Reasoning
  • Renovations
  • Fair Housing
  • Resident Retention
  • Rent Growth
  • Social Media Engagement
  • Customer Service and Satisfaction
  • Financial Budgeting and Reporting
  • Income and Expense Management

Work History

Director of Multi-Family Operations

Dwell Property Management
11.2022 - Current
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Developed, implemented and adjusted operational policies and procedures .
  • Monitored, investigated and resolved ongoing concerns on properties.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Supervised collections, write-offs and rent changes for properties
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

Multi-Site Community Manager

Strategic Management Partners, LLC
11.2020 - 11.2022
  • Planning and executing promotional activities to drive community engagement and increase occupancy numbers.
  • Continuously track income and expenses to ensure budgeted goals are met monthly.
  • Handle resident logistics and leases, and effectively schedule appointments, showings, move-ins and move-outs.
  • Collect rental payments from residents and keep meticulous records of delinquent accounts.
  • Inspect buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Effectively lead team of 13 maintenance and office staff across three communities.
  • Actively listen and resolve any resident concerns or complaints, while maintaining a positive attitude.

Senior Community Manager

Pegasus Residential
04.2017 - 11.2020
  • Oversaw reposition of LITCH to luxury community, while effectively staying within budgeted goals for capital and operational expenses.
  • Organized regular maintenance, major repairs and capital improvement projects to maximize curb appeal and resident satisfaction.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Developed, reviewed and submitted property operating and capital budgets.

Community Manager

Strategic Management Partners, LLC
01.2015 - 04.2017
  • Oversee a full community renovation, while ensuring leasing, collections, and resident satisfaction maintained priority
  • Created a feasible, goal oriented budget
  • Coded and entered all invoices, while managing expenses to fall within budget
  • Audited all lease files and executed all new leases utilizing Yardi and Blue Moon
  • Completed and submitted all daily, weekly, and monthly reports by their required deadlines
  • Hosted bi-monthly resident events to increase the sense of community.

Assistant Community Manager

Hawthorne Residential Partners / Waypoint Residential
08.2011 - 01.2015
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected rent and tracked resident payments and information in computer system.
  • Oversaw monthly collections and maintained high collection rates by building positive relationships with residents.

Education

General Business

Gordon College
Barnesville, GA
2004

Overview

12
12
years of professional experience

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Shayna Price