SHAYNA REYNOLDS
New York,United States
Summary
Dynamic manager with a proven track record in operational excellence, emphasizing strong leadership, effective communication, and a detail-oriented approach.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Manager, Cafe and Operations
SEED Brklyn
New York, United States
05.2025 - 11.2025
- Communicate store performance, staff needs, and customer feedback to regional or corporate leadership.
- Implement company initiatives, promotions, and operational policies at the store level.
- Manage store budget, monitor expenditures, and contribute to cost control strategies.
- Oversee relationships with local suppliers and service providers, including negotiating delivery schedules and product quality concerns.
- Ensure smooth opening and closing routines, manage shift handovers, and respond to day-to-day issues quickly.
- Monitor stock levels of food, beverages, and supplies; place orders and conduct monthly inventory checks.
- Enforce food safety protocols, cleanliness standards, and occupational safety policies in compliance with local regulations.
- Design and execute training programs for new and existing staff to improve skills in service, safety, and product knowledge.
- Conduct regular evaluations, provide constructive feedback, and implement performance improvement plans when needed.
Catering Manager
Compass Group
New York, United States
02.2022 - 07.2025
- Managed, prepared, and facilitated all catering meetings and events in building among different departments.
- Spearheaded a team of 12+ associates and attendants with a 47% increase in revenue.
- Point of contact for customer assistance, inquiries, and ordering in regards to food services on premises.
- Oversaw bistro area serving over 450 customers per day with excellent customer service.
- Audited inventory and product when needed in addition to reporting product needs to team members.
- Communicated and relayed information about meetings and events to necessary departments as needed.
Event Coordinator/Gallery Attendant
All Street NYC
New York, United States
09.2022 - 01.2025
- Works with over 30+ artists and collaborators to organize exhibitions, community events, and classes at both gallery locations.
- Special Projects: Support executives with ad hoc administrative projects such as vendor research, grant applications, or business license renewals.
- Documentation & Filing: Maintain organized digital and physical filing systems for contracts, employee records, invoices, and compliance documentation.
- Marketing & Event Coordination: Assist with marketing campaigns, manage café social media accounts, and coordinate special events or community outreach programs.
Body Piercer and Shop Manager
Victory Tattoo NYC
New York, United States
07.2022 - 12.2023
- Strong leadership capacity.
- Teamwork and collaboration.
- Engaging personality.
- Used anatomy and piercing expertise, customer service skills, and analytical nature to anticipate customer concerns and promote individual expression.
- Handled client correspondence and kept track of records to keep the office running smoothly.
- Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
- Provided staff coaching, mentoring, and consultation to improve performance and professional development for over 15 body artists at the New York City and New Jersey shop locations.
- Individually crafted and created specialized and unique body, ear, and/or facial jewelry curations.
Assistant Cafe Manager
TheRealReal
New York, New York
07.2020 - 08.2022
- Educated staff and customers about new products and recommended products based on solid understanding of individual customer needs and preferences.
- Ensured compliance with standards for merchandising, stocking and storing product.
- Lead a team of 5 staff members daily and reported to Store Manager weekly to ensure consistent achievement of gross/net sales goal bonuses monthly.
- Improved customer service by training employees, overseeing operations, and promptly resolving issues.
- Spearheaded local seasonal menu campaigns and unique menu offerings to foster an environment of creativity and collaboration between corporate leadership and in-store teams.
Education
High School Diploma -
Mira Loma High School
Sacramento, CABS - Bio-psychology
Mills College
Oakland, CASkills
- Reception and store management
- Detail oriented
- Multitasking
- Schedulista
- Strong leadership capacity
- Teamwork and collaboration
- Engaging personality
Certification
Central Steril Processing
Timeline
Manager, Cafe and Operations
SEED Brklyn
05.2025 - 11.2025
Event Coordinator/Gallery Attendant
All Street NYC
09.2022 - 01.2025
Body Piercer and Shop Manager
Victory Tattoo NYC
07.2022 - 12.2023
Catering Manager
Compass Group
02.2022 - 07.2025
Assistant Cafe Manager
TheRealReal
07.2020 - 08.2022
High School Diploma -
Mira Loma High School
BS - Bio-psychology
Mills College