Shayna Riggs
Baltimore,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Human Resources Coordinator
Office Of The Public Defender
04.2018 - Current
- Payroll specialist for staff and contractual employees, prepares bi-weekly time reports and maintains leave records.
- Respond to inquiries received from public and employees concerning recruitment activities, promotional opportunities, status of transactional actions, test schedules and information concerning current/former employees.
- Resolve employee issues regarding personnel-related rules, regulations, policies, procedures and advise of alternative course of action.
- Completes employment forms and conducts orientation for new employees.
- Uses computer applications for personnel-related duties.
- Establishes and maintains personnel files.
- Maintains current copies of personnel policies, procedures, rules, regulations, salary schedules, etc.
- Receives, interprets and distributes personnel administrative memoranda, bulletins and directives.
Church Office Manager
Trinity Episcopal Church
01.2017 - 04.2018
- Coordinated planning and executing church events.
- Answered correspondence, calendar management, and maintained computer and physical filing systems.
- Answering phone calls, managing schedules, filing, and generating programs for services.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Customer Service/Administrative Support
Ace Logistics
04.2014 - 03.2016
- Invoice processing such as invoices associated with a request or purchase order.
- Moderate knowledge in QuickBooks.
- Daily management of high volume emails.
- Provided other assistance as needed to ensure present and future food based customers.
- Proficiency in Windows 8, MS Office 2013 (Word, Excel, Power Point, Outlook).
- Direct Assistance to the administrator with miscellaneous and clerical duties.
- Managed the receptionist area (greeted visitors and responding to telephone and in-person requests for information).
- Designed electronic file systems and maintained electronic and paper files.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Received and screened a high volume of internal and external communications, including email and mail.
Leasing Specialist
WPM Real Estate Management
08.2011 - 02.2014
- Maintained the front desk and reception area in a neat and organized fashion.
- Handled all media and public relations inquiries.
- Advertised daily vacant units in various apartment finder websites.
- Supplied key cards and building access to employees and visitors.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Greeted, interviewed and screened prospective tenants.
- Facilitated working relationships with co-tenants and building management.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Received and screened a high volume of internal and external communications, including email and mail.
- Properly routed agreements, contracts and invoices through the signature process.
- Arranged apartment unit tours for renters.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Assisted the Property Manager on extension of apartments.
- Remained current on various property/competitive rental rates.
- Updated policies for the property as needed.
Benefits Services Representative
Maxim Healthcare
07.2008 - 11.2009
- Proficiency in ADP
- Typing/data entry
- Knowledge of payroll principles, practices, regulations and procedures.
- Responded to basic inquiries regarding employee routine customer concerns.
- Skilled in both verbal and written communication.
- Evaluated and analyzed technical payroll activities.
- Assisted healthcare workers and resolved concerns regarding health benefits.
Education
No Degree - Psychology
The Community College of Baltimore County
Catonsville, MDHigh School Diploma -
Saint Frances Academy
Baltimore, MDSkills
- Microsoft Office 365 proficiency Word, Excel, PowerPoint, Quickbooks 2013
- Strong problem solver
- Meticulous attention to detail Strong interpersonal skills
- Customer Relations
- Order Fulfillment
- Retail Sales Customer Service
- Results-oriented Meeting planning/Schedule management
- Payroll and Benefits Administration
- Employee Timesheet Processing
- New Employee Orientation
Timeline
Human Resources Coordinator
Office Of The Public Defender
04.2018 - Current
Church Office Manager
Trinity Episcopal Church
01.2017 - 04.2018
Customer Service/Administrative Support
Ace Logistics
04.2014 - 03.2016
Leasing Specialist
WPM Real Estate Management
08.2011 - 02.2014
Benefits Services Representative
Maxim Healthcare
07.2008 - 11.2009
No Degree - Psychology
The Community College of Baltimore County
High School Diploma -
Saint Frances Academy
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