Shayna Ross
Lawrenceburg,KY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warranty Administrator
United Motorsports
Lexington, KY
12.2021 - 08.2022
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Identified potential issues in product quality through the analysis of customer feedback.
Assistant Service Manager
Ford
Virginia Beach, VA
09.2020 - 08.2021
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Managed inventory levels for parts used in repairs, ordering new parts as needed.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Petty Officer Third Class
United States Navy, USN
San Diego, CA
05.2012 - 05.2017
- Supervised and managed a team of up to 20 personnel on various projects.
- Performed maintenance, repair, and overhaul of equipment in accordance with Navy standards.
- Ensured all personnel were properly trained in safety procedures and regulations.
- Provided direction to personnel on daily tasks and duties, as well as long-term goals.
- Managed inventory control systems to ensure adequate supplies were available at all times.
- Assisted with the preparation of budgets for upcoming projects or activities.
- Maintained records on shipboard operations, maintenance logs, and other related documents.
- Resolved conflicts between personnel by providing guidance or mediation when necessary.
- Facilitated communication between departments to ensure successful completion of tasks.
- Prepared technical reports detailing problems discovered during routine inspections or repairs.
- Assigned tasks to personnel based upon their qualifications and experience levels.
- Identified areas for improvement and suggested measures to increase performance and productivity.
- Maintained thorough knowledge of safety and emergency procedures.
- Worked with higher-ranking officers to acquire new skills and knowledge.
- Completed daily reporting to inform supervisors of work completed or incidents.
- Assisted with equipment maintenance and repair.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Requisitioned, received and properly stored unit equipment and supplies.
- Maintained and repaired armament, ammunition, and related equipment in accordance with technical orders.
- Inspected aircraft components for defects to ensure safe operation of aircrafts.
- Conducted routine maintenance on aircraft weapons systems such as loading, unloading, testing, inspecting, and arming and disarming munitions.
- Operated ground support equipment such as tow tractors, cranes, hoists, tugs and forklifts.
- Organized and maintained inventory of ordnance materials in a secure manner.
- Performed safety checks on all aviation-related equipment prior to use or operation.
- Assisted in the preparation of flight plans for flights involving ordnance delivery or drop operations.
- Installed pylons and racks used for carrying external stores on military aircrafts.
- Inspected ordnance items before they were loaded onto an aircraft.
- Participated in preflight inspections to ensure that all weapon systems were operational.
- Tested firing mechanisms after ordnance was installed on an aircraft.
Education
MBA - Business Administration And Management
ECPI University
Virginia Beach, VA01-2020
Skills
- Records Management
- Policy Management
- Technical knowledge
- Paperwork coordination and processing
- Claims submissions and processing
- Error reviews
- Microsoft Office
- Appointment Scheduling
- Recordkeeping skills
- Records Maintenance
- Team Management
- Complaint Handling
Certification
- Secret Clearance
Reference
- Carol Jackson - American Red Cross Service to the Armed Forces (Kentucky)
Affiliations
I am a mother of three and homemaker. My life revolves around my children and ensuring they have the best life possible with various hobbies such as: coffee by the fire, farmers market trips, cooking, playing guitar, and blogging to name a few.
References
References available upon request.
Timeline
Warranty Administrator
United Motorsports
12.2021 - 08.2022
Assistant Service Manager
Ford
09.2020 - 08.2021
Petty Officer Third Class
United States Navy, USN
05.2012 - 05.2017
MBA - Business Administration And Management
ECPI University
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