Shayna Salas
North Hollywood,California
Summary
A goal-oriented administrative coordinator with 15+ years of experience offering high-level support to office staff. Adept in effectively managing multiple projects, schedule, and procedures to ensure the smooth running of an office. Committed to using strong organizational skills to continually achieve office performance improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Admin Coordinator
JLS Solutions
06.2022 - Current
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Maintained safe work environment and confirmed current compliance with HOA regulations.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within time frame provided.
- Keeping accurate records of schedules, parties involved, prices, payments, and relevant data.
- Organized and detail-oriented with strong work ethic.
- Perform inspections of rental spaces before tenants move in and after they move out,
- Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols.
- Preparing and executing detailed and legally compliant lease agreements.
Treatment -Coordinator
SUNSET PEDIATRICS
06.2021 - 07.2023
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Completed annual chart audits.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Monitored patient health records for accuracy to meet compliance with dental care guidelines.
- Performed in team leader capacity and organized all treatment and placement activities.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Dental Office Manager
Crystal Dental
03.2016 - 12.2021
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienist, pedodontist, endodontist and oral surgeon supporting staff.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Recruited, hired and developed front office team to offer best-in-class patient care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Pediatric Treatment Specialist
Dental Plus
03.2012 - 02.2016
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Understood dental terminology, prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, scanned identification/insurance cards, maintained files and collected payments.
- Coordinated referrals through insurance and other dental specialists and documented details in patient charts.
- Scheduled patient appointments in respective dentists calendars and followed up with reminder phone calls.
- Provided excellent customer service to create positive experiences and build patient trust.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Educational Support Specialist
ACS, Inc
02.2010 - 02.2012
- Tracked and documented students interactions in management system to maintain accurate records.
- Responded to educational institutions and students concerns, and provided loan status and application assistance over the phone.
- Meet companies Call Center requirements.
- Assists students and potential students trying to connect with federal servicer or private lenders in regard to loans.
- Reviews incoming documents for completeness and compliance with requirements.
- Provides general information regarding student loan rights and responsibilities, including basic information about repayment, deferment and forbearance options, referring students to applicable websites for information and assistance, and to loan servicer.
Education
Associate of General Studies - General Studies
Los Angeles Mission College
Sylmar, CAAssociate of Science - Kinesiology
Citrus College
Glendora, CA06.2022
Skills
- Database Management
- Staff Supervision
- Team Oversight
- Scheduling and Calendar Management
- MS Office
- Patient Registration
- Customer Service
- Schedule Coordination
- Insurance Verification
- Patient Scheduling
- Spanish- fluent in verbal and written
- Adaptability
- Teamwork
- Leadership
- Problem Solving
- Communicator
- Attention to detail
Certification
- Certified Dental Assistant
- Life Insurance
Timeline
Admin Coordinator
JLS Solutions
06.2022 - Current
Treatment -Coordinator
SUNSET PEDIATRICS
06.2021 - 07.2023
Dental Office Manager
Crystal Dental
03.2016 - 12.2021
Pediatric Treatment Specialist
Dental Plus
03.2012 - 02.2016
Educational Support Specialist
ACS, Inc
02.2010 - 02.2012
Associate of General Studies - General Studies
Los Angeles Mission College
Associate of Science - Kinesiology
Citrus College
- Certified Dental Assistant
- Life Insurance
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