Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Behavior Specialist Assistant
Seven Hills Foundation
10.2023 - Current
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Accompanied individuals on outings to promote independence and integration into the community.
Maintained clean and well-organized environment for client happiness and safety.
Accompanied or transported clients to appointments, errands and social activities.
Manager/Server
Texas Roadhouse
11.2021 - 07.2025
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Trained employees on additional job positions to maintain coverage of roles.
Monitored staff performance and addressed issues.
Assistant Program Director
Bamsi
01.2022 - 09.2022
Organized and hosted house meetings within the individuals and staff.
Monitored program budgets to ensure fiscal responsibility and accuracy.
Collaborated with program manager to come up with schedule and budget.
Participated in weekly team meetings with Program Director to discuss progress on projects and initiatives.
Organized monthly events such as outings and activities.
Residential Counselor
Ascentria Care Alliance
07.2019 - 06.2022
Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
Made regular rounds to keep residents and areas safe and secure.
Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
Responded promptly to any emergency situations that may arise within the residence.
Enforced rules and regulations for smooth and orderly operation of residential programs.
Educational Assistant
City of Taunton
03.2019 - 03.2021
Educational assistant at Taunton High School & Martin Middle School.
Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
Created a positive learning environment by encouraging cooperation among students.
Organized classroom supplies and equipment.
Provided individualized instruction for special needs students according to their IEPs.
Member Service Representative
Taunton Federal Credit Union
01.2015 - 03.2019
Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Greeted customers in a friendly and professional manner.
Answered incoming calls regarding membership benefits and services.
Performed cash handling duties such as deposits and withdrawals for members' accounts.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge to develop strategic solutions.
Private Home Health Aid
Private
01.2012 - 01.2015
Assisted client with bathing, dressing and incontinence care.
Maintained clean and well-organized environment for client happiness and safety.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist client.
Transported client to doctor's appointments and errands.