Overview
Work History
Education
Summary
Skills
Work Availability
Languages
Timeline
Receptionist
Shayna Stark

Shayna Stark

La Habra,CA

Overview

9
9
years of professional experience
14
14
years of post-secondary education

Work History

Courtesy Clerk

Albertsons
08.2015 - 05.2021
  • Bagged groceries
  • Carried out groceries to customer's cars
  • Swept the store
  • Cleaned the bathrooms
  • Brought in shopping carts from the parking lot
  • Cleaned spills
  • Was promoted to Combo Clerk in January 2017
  • Was promoted to official Grocery Clerk (Cashier) in December 2017
  • Has had some training in other departments such as Bakery, Floral, GM, Dairy, and Stocking/Facing merchandise

Client Relationship Consultant I

U.S. Bank
05.2021 - 01.2024
  • Providing Excellent Customer Service
  • Deposit/ Withdrawal
  • Opening/Closing Accounts for Personal/Business
  • Cashbox Balancing
  • Submitting the following tasks: Payments to Loans/Lines of Credit/Credit Cards, Personal/Business Loan/Lines of Credit/ Credit Card Applications for Customers, Claims/Disputes for unauthorized transactions from Customers, Stop Payments for Customers, Wire Transfers for Customers
  • Processing Cash Advances for Customers
  • Creating Cashier's Checks/Money Orders for Customers
  • Ordering Debt Cards, Checkbooks, and Foreign Currency for Customers
  • Printing out over-the-counter Checks/ temporary Checks for customers
  • Required to maintain daily/weekly/ and monthly Metrics such as: Total needs met (any type of account opening, approved lending, or approved Credit Cards), Booked Credit Cards (Personal and Business), Making Outbound Leads/Alerts calls to Customers, Co-browses (a feature that allows customers to share their screens on the Mobile/ Online Banking App with their bankers for any assistance needed with the Mobile/Online Banking App), Referrals to other departments such as: Mortgage, Business Banking Specialists, Wealth Management
  • In-depth knowledge about the products and services that U.S
  • Bank had to offer

Merchandise Seller

Renaissance Pleasure Faire
04.2024 - 05.2024
  • Sold merchandise from two booths: King of the Crowns, Autumn Gypsies
  • Taught arts and crafts at the Queen's College

Event Staff

Thirteenth Floor Entertainment Group
09.2024 - 11.2024
  • Working in the VIP Captain's Club
  • Checking Guests in for Cabana Rentals
  • Selling Ride Tickets
  • Breaking Coworkers out for breaks and lunches and recording times they left and came back
  • Stepping in as Lead when needed
  • Informing Guests where food, activities, rides, games, guest services, and shows are located
  • Participating in Promotions
  • Scare Actor: Carnival Clown

Education

Associate of Arts -

Fullerton College
Fullerton, CA
08.2015 - 12.2021

High School Diploma -

La Habra High School
La Habra, CA
08.2011 - 05.2015

No Degree -

California State University, Fullerton
Fullerton, CA
02.2021 - Current

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

  • Adaptability and flexibility
  • Adaptive team player
  • Appointment scheduling
  • Banking
  • Bill payment receipt
  • Calm demeanor
  • Cash drawer balancing
  • Cash handling and management
  • Cash register operation
  • Check processing
  • Cleaning and sanitizing
  • Communication skills
  • Complaint resolution
  • Compliance, banking laws, and regulations
  • Computer literacy
  • Conflict resolution
  • Continuous improvement
  • Count currency
  • Courteous demeanor
  • Creative problem solving
  • Credit and cash transactions
  • Credit card processing
  • Critical thinking
  • Cultural awareness
  • Currency counting
  • Customer service excellence
  • Customer Service-oriented
  • Deposit funds
  • Detail oriented
  • Documentation review
  • Financial acumen
  • Follow-up skills
  • Google Docs, Spreadsheet, and Slides
  • Honest and dependable
  • Hospitality and accommodation
  • Leadership
  • Lending
  • Liquor law compliance
  • Merchandise exchange
  • Microsoft and Microsoft office expertise
  • Money handling
  • Opening and closing accounts
  • Organized
  • Payment collection
  • Payment processing
  • Pleasant and personable
  • Point of sale operation and proficiency
  • Prioritization
  • Problem-solving
  • Product knowledge
  • Product recommendations
  • Product restocking
  • Proofreading
  • Positive and professional
  • Professional ethics
  • Professional telephone demeanor
  • Reading comprehension
  • Refund handling, exchanges, and processing
  • Researching
  • Safe and vault operation
  • Sales transactions
  • Scanner operations
  • Signature verification
  • Task prioritization
  • Team collaboration, cooperation, and development
  • Typing
  • Verbal and written communication
  • Windows
  • Word processing
  • Writing skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Event Staff

Thirteenth Floor Entertainment Group
09.2024 - 11.2024

Merchandise Seller

Renaissance Pleasure Faire
04.2024 - 05.2024

Client Relationship Consultant I

U.S. Bank
05.2021 - 01.2024

No Degree -

California State University, Fullerton
02.2021 - Current

Courtesy Clerk

Albertsons
08.2015 - 05.2021

Associate of Arts -

Fullerton College
08.2015 - 12.2021

High School Diploma -

La Habra High School
08.2011 - 05.2015
Shayna Stark