Shayna Thacker
San Augustine ,TX
Summary
Accomplished Branch Manager at PNC Bank with a track record of enhancing team productivity and customer satisfaction. Expert in exceptional customer service and time management, I spearheaded initiatives that significantly improved organizational talent and operational efficiency. My professionalism and strong work ethic have consistently elevated company reputation and client relationships.
Overview
2025
2025
years of professional experience
Work History
Teller
First Bank and Trust
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Operate a cash drawer. Maintain currency limits to stay within company guidelines.
- Maintain currency in the cash vault. Order currency and coin when needed and stay with branch cash limits when the head vault teller was on vacation.
- Process bankruptcy transactions.
Branch Manager
PNC Bank
08.2019 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
Customer Experience Manager
PNC Bank
11.2015 - 08.2019
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Continually maintained and improved company's reputation and positive image in markets served.
- Operate a cash drawer as well as the cash vault.
- Ordered currency for the branch and insured we stayed within our limits.
Education
High School Diploma -
San Augustine High School
San Augustine, TXSkills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
Timeline
Branch Manager
PNC Bank
08.2019 - Current
Customer Experience Manager
PNC Bank
11.2015 - 08.2019
Teller
First Bank and Trust
High School Diploma -
San Augustine High School
Similar Profiles
Krystal McDonaldKrystal McDonald
Relationship Banker at Beverly Bank and Trust a Wintrust Community BankRelationship Banker at Beverly Bank and Trust a Wintrust Community Bank
JANET M. STOSURJANET M. STOSUR
Senior Universal Banker at Inland Bank and Trust (now Byline Bank)Senior Universal Banker at Inland Bank and Trust (now Byline Bank)
Melissa ClarkMelissa Clark
Sales and Service Representative at Republic Bank and TrustSales and Service Representative at Republic Bank and Trust
Jordan FennellJordan Fennell
Assistant Branch Manager at Hendricks County Bank and TrustAssistant Branch Manager at Hendricks County Bank and Trust
Cheryl ClevelandCheryl Cleveland
Medical Coder/Billing at Nacogdoches Obstetrics & GynecologyMedical Coder/Billing at Nacogdoches Obstetrics & Gynecology