Shayna Thomas
Lincoln,NE
Summary
Having proven leadership skills and success in my current position as Patient Registration Specialist, I am an ideal candidate for the Account Manager position.
Knowledgeable administrative professional with expertise in client records management and data entry.
My years of experience have allowed me to be effective and productive in all phases of client interactions. I am a key leader and member of multiple critical projects and have contributed to the success and quality of client collaboration.
I would like to schedule an exploratory meeting with you to discuss this opportunity. Please contact me at 402-309-5202 or email Shaynathomas15@gmail.com
Thank you for time and consideration.
Overview
9
9
years of professional experience
Work History
Patient Registration Specialist
Option Care Health
05.2021 - Current
- Manage high-volume client traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Responsible for facilitating new client's transition with the goal of client care and satisfaction. I process over 50% of the new clients on a consistent basis
- Collaborate with clients, referral sources, and other departments to coordinate client care.
- Promote a positive work environment through Active participation in team meetings and continuous process improvement initiatives
- Assist in training new staff members on the best practice for the role and improving overall team performance.
- Assisted in developing a "Playbook" for easy access to information critical to our role. Other sites in our company have also implemented this idea.
Lead Certified Pharmacy Technician
Option Care Health
11.2015 - 05.2021
- Collaborated with pharmacists to resolve medication-related issues, optimizing customer outcomes.
- Performing regular audits to maintain compliance with state regulations and company policies.
- Communicated with vendors and prescribers to verify client information.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Tasked with sterile compounding which included preparing medications so they are accurately compounded. Performing basic pharmaceutical calculations in order to obtain correct dosage of medication. Ensuring I am keeping the environment sterile by making sure surfaces and laminar flow hoods and equipment are cleaned and sanitized, inspecting and maintaining logs of cleaning and inspections.
- Followed process according to OCH policies and procedures.
Education
High School Diploma -
Lincoln Southeast High School
Lincoln, NE06.2002
Skills
- Client servicing
- Multitasking
- Time Management
- Team building
- Flexible and Adaptable
- Organizational skills
- Supervision and Leadership
- Excellent Communication
Timeline
Patient Registration Specialist
Option Care Health
05.2021 - Current
Lead Certified Pharmacy Technician
Option Care Health
11.2015 - 05.2021
High School Diploma -
Lincoln Southeast High School
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