Shayna Tolbert
Kansas City,MO
Summary
Professional with experience supporting senior leadership in fast-paced environments. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Adaptable and reliable with excellent communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Assistant to the Director of Transportation
Frontier Schools
06.2024 - Current
- Provided exceptional administrative support to the Director during high-profile events and conferences, fostering a professional image for the organization.
- Streamlined office processes for increased productivity with effective organizational strategies and time management techniques.
- Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Fulfillment Clerk
Amazon
11.2023 - Current
- Optimized storage space utilization by regularly reorganizing inventory based on item popularity and seasonal trends.
- Conducted routine audits of inventory levels, identifying discrepancies early on to prevent any negative impact on order fulfilment processes or customer satisfaction ratings.
- Supported fellow team members during high-volume periods, ensuring smooth operations during peak times of the year.
- Reduced fulfillment errors with thorough quality checks before packaging and shipping products.
Human Resources Manager
Mvs transportation LLC
09.2019 - 12.2023
- My Responsibilities include Interviewing and hiring of new drivers, Maintaining driver files, and
- Completing weekly payroll.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Recruited top talent to maximize profitability.
- Fostered positive work environment through comprehensive employee relations program.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Graduate Student
Johnson County Community College
08.2019 - 05.2022
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Review Clerk
Lincare Healthcare
09.2019 - 04.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Assistant Front Desk Manager
HOME2 SUITES OVERLAND PARK
03.2018 - 09.2019
- Supervised front desk staff consisting of [Number] employees.
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Welcomed guests and focused on providing positive lodging experience.
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
President of Operations
MST Installation Specialist Llc
02.2017 - 02.2019
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Date Entry Clerk (temp)
OptumRx
10.2016 - 03.2017
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained up-to-date knowledge of industry best practices, ensuring the company remained competitive in its data management processes.
- Demonstrated flexibility by adjusting to shifting priorities and workload demands, effectively meeting deadlines without sacrificing quality.
- Collated and organized data entry documents into filing systems for easy access.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Secured and protected data from unauthorized access by complying with security protocols.
- Preserved customer confidence and protected operations by keeping information confidential.
Customer Service Representative (temp)
UMB BANK
02.2016 - 10.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Associate of Arts - Business Management
Johnson County Community College
Overland Park, KS05.2022
Skills
- Meeting facilitation
- Budgeting expertise
- Recruitment and hiring
- Program coordination
- Consulting
- Daily production reports
- Individual accountability
- Problem-solving abilities
- Multitasking
- Reliability
- Problem Resolution
- Office Administration
- Team building
Timeline
Assistant to the Director of Transportation
Frontier Schools
06.2024 - Current
Fulfillment Clerk
Amazon
11.2023 - Current
Human Resources Manager
Mvs transportation LLC
09.2019 - 12.2023
Review Clerk
Lincare Healthcare
09.2019 - 04.2020
Graduate Student
Johnson County Community College
08.2019 - 05.2022
Assistant Front Desk Manager
HOME2 SUITES OVERLAND PARK
03.2018 - 09.2019
President of Operations
MST Installation Specialist Llc
02.2017 - 02.2019
Date Entry Clerk (temp)
OptumRx
10.2016 - 03.2017
Customer Service Representative (temp)
UMB BANK
02.2016 - 10.2016
Associate of Arts - Business Management
Johnson County Community College
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