Shayna Tomlinson

6/2019 - 6/2022: Warminster PA Store Manager

9/2015-6/2018: Neshaminy PA Store Manager

11/2014-9/2015: Willow Grove PA Store Manager

• Creates a store environment through coaching, staffing and leveraging strengths to continuously maintain the highest customer connection score in the area.
• Sets effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Reviews and monitors scheduling, purchases and other expenses to maintain quarterly budget.
• Responsible for interviewing and hiring talent.
• Responsible for ensuring retail turns are executed and store appearance meets standards.
• Works shoulder to shoulder with new district managers to increase their knowledge within the store environment.
• Created an advanced development program for shift supervisors that directly led to two store manager promotions.
• Created a shift supervisor program for the district to develop within their shift supervisor roles.
• Trained five store managers, one district manager, and supported several assistant store manager trainings.
• Created, organized, and ran a district wide holiday meeting in one day for multiple years.
• Took over a severely underperforming and understaffed several weeks before holiday. Staffed, trained, and developed partners to have the most successful holiday in the malls time.

5/2014-11/2014: Warrington PA Assistant Store Manager

• Ran a store wide project to increase special coffee sales in a drive thru environment resulting in the highest special coffee sales in the area.

1/2013-5/2014: Warrington PA Shift Supervisor

• Led through store opening with a new team.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

1/2008-9/2009: Allentown PA Shift Supervisor

• Focused on creating a an excellent partner experience within the store.
• Executes store operations in daily activities.
• Recommended products based on solid understanding of individual customer needs and preferences.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Applied security, safety and loss prevention strategies during shifts.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Completed store opening and closing procedures, including setting up registers and checking products.

• Ordered inventory from multiple suppliers within budget.
• Organized and maintained filing systems.
• Worked through volunteers to execute daily tasks and product merchandising.
• Received and sorted new inventory for different season launches.