Shayna Verdugo

• Sought out by a corporate team lead to apply as a 'service operation specialist'.
• Successfully surpassed expectations while traveling to various locations and offering training support for the entire service department.
• Created multiple training resources and provided support across all areas.
• Enhanced proficiency by conducting research and learning in specific domains.

• Since being employed at Lazydays, I became well-versed in my role as a lead service advisor/drive manager.
• Achieved success in a high turnover/failure position. I was brought on by the corporation to help construct resources for training employees in my position in over 23 stores.
• Consistently the highest revenue producing advisor for 36 out of 37 months as a RV Retail Service Advisor.
• Consistently exceeded monthly revenue expectations by doubling or tripling the average performance of my colleagues.
• Specialized in training advisors to learn a bulletproof routine for managing a busy chaotic position.
• My goal is to help support every corner of my service department in any way I can.

I originally applied at AutoZone in hopes of an entry-level position. During my interview, I was asked if I would be willing to accept a management role and have an interview with the regional manager. I was thrown into a commercial sales manager position at a store that had a very low volume of commercial sales. In my short time employed I managed to increase sales from averaging 800$ weekly sales to averaging 9300$ weekly. I was able to win over some of our major contracts/accounts. This resulted in reliable, increased revenue. I decided to leave the company to pursue better opportunities financially with the company I currently work for.