SHAYNAH WHITAKER
Schenectady
Summary
Dynamic Payroll Specialist with proven expertise at NYS Comptroller's Office in payroll processing and auditing. Adept at ensuring compliance and resolving discrepancies, while demonstrating strong attention to detail and problem-solving skills. Skilled in financial analysis and fraud prevention, contributing to enhanced operational efficiency and accuracy in payroll transactions.
Overview
9
9
years of professional experience
Work History
Payroll Specialist
NYS Comptroller's Office
Albany
05.2024 - Current
- Audit and process payroll transactions, including salary adjustments, tax refunds, and involuntary deductions, ensuring regulatory compliance
- Enter salary refunds, retirement enrollments, and tax adjustments with precision
- Utilize financial systems to maintain payroll records, approve budgets, and correct transaction errors
- Collaborate with agencies to resolve payroll discrepancies and uphold collective bargaining agreements
- Prepare reports and ensure adherence to auditing standards in payroll processes
Fraud Detection Analyst
KeyBank
Remote
10.2022 - 05.2024
- Monitored customer service calls using Pindrop to detect and prevent fraud, including identity theft and account takeovers
- Investigated suspicious account activity using CE Desktop & Quest, analyzing transactions and fraud patterns
- Managed fraud cases in FACTS, implementing security measures such as account restrictions and online banking deactivations
- Identified and categorized fraud types, including ACH fraud, card compromises, and first-party fraud
- Worked with risk management teams to enhance fraud detection protocols and minimize financial losses
- Provided training and insights to strengthen fraud prevention strategies
Bank Teller
KeyBank
Latham
10.2020 - 10.2022
- Provided personalized customer service and assisted with financial transactions, including ACH transfers, deposits, and loan payments
- Ensured accurate and efficient teller operations while adhering to compliance, audit, and security policies
- Identified customer needs and recommended financial solutions
- Resolved service issues and maintained up-to-date knowledge of banking products and policies
- Engaged in team meetings to enhance performance and customer service strategies
Secretary/Receptionist
Eddy Village Green
Cohoes
07.2019 - 10.2020
- Provided administrative support, including scheduling meetings, maintaining calendars, and preparing reports
- Managed front desk operations, including answering calls, scheduling appointments, and greeting visitors
- Assisted in processing reports, maintaining records, and monitoring budget data
- Coordinated with leadership, vendors, and healthcare personnel to ensure smooth daily operations
Team Leader
Burger King
Clifton Park
12.2015 - 07.2019
- Served as a role model and trainer for new employees, ensuring adherence to company standards
- Oversaw daily operations and assisted with customer service, cash management, and team coordination
Education
MBA - Business Administration
Southern New Hampshire University (SNHU)
05-2026
Bachelor of Science - Business Administration
SUNY Brockport
01.2023
Associate of Business Administration -
Adirondack Community College
01.2020
Skills
- Payroll Processing & Auditing
- Attention to detail
- Data analysis
- Payroll administration
- Fraud Prevention & Detection
- Financial Analysis & Compliance
- Banking Operations & Customer Service
- Administrative Support & Scheduling
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- General Ledger Accounting
- ACH Transactions & Cash Management
- Communication & Problem-Solving
- Time Management & Leadership
Timeline
Payroll Specialist
NYS Comptroller's Office
05.2024 - Current
Fraud Detection Analyst
KeyBank
10.2022 - 05.2024
Bank Teller
KeyBank
10.2020 - 10.2022
Secretary/Receptionist
Eddy Village Green
07.2019 - 10.2020
Team Leader
Burger King
12.2015 - 07.2019
MBA - Business Administration
Southern New Hampshire University (SNHU)
Bachelor of Science - Business Administration
SUNY Brockport
Associate of Business Administration -
Adirondack Community College
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