Shayna N. Hufnagel
Raleigh,NC
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and management skills.
Overview
17
17
years of professional experience
Work History
Branch Manager
Capital Creations Gourmet Pizza
Raleigh, NC.
09.2014 - Current
- Responsible for day-to-day operations including scheduling labor, ordering food and supplies and ensuring food quality and customer satisfaction
- Also responsible for hiring, training and supervising team members; ensuring compliance with local health and safety codes and controlling Profit & Loss by maintaining inventory, managing labor, reviewing financial reports and taking corrective actions
- Deliver on meeting company labor and cost of goods targets monthly.
- Regularly handle cash transactions and nightly deposits.
- Maintain friendly and professional customer interactions.
- Assess employee performance and developed improvement plans.
Office Manager/Loan Processor
Raleigh, NC.
11.2005 - 01.2010
- Responsible for overseeing staff, ensuring compliance with NC Banking Commission laws, new hire orientation, ordering office supplies, ensuring office equipment is working properly, accounts payable, accounts receivable, payroll, lender registration, keeping lender information up to date and managing users on lender websites, also responsible for processing mortgage loans in North Carolina.
Loan Processor
Premiere Lending Corporation
Raleigh, NC.
08.2004 - 11.2005
- Responsible for processing and closing mortgage loans in North and South Carolina.
Office Manager
Capital Creations Gourmet Pizza
Raleigh, NC.
10.2001 - 07.2004
- Responsible for bookkeeping for all 4 branches
- Created Profit & Loss reports, inventory reports, and sales statistics reports and hosted manager meetings to discuss these reports and how to improve performance as a company
- Maintained company website
- Assisted in marketing and tracked level of success in marketing campaigns.
Commissary Manager
Capital Creations Gourmet Pizza
Raleigh, NC.
09.2000 - 10.2001
- Responsible for hiring, training and supervising team members, purchasing products, processing company stores orders, ensuring all items are prepared to company specifications, monitoring quality control, monitoring delivery times and schedules and tracking inventory and production
- Reduced production costs by 35% without compromising quality in 1 year’s time
- Increased facility’s sanitation grade by 5 points in 3 month’s time.
Education
Associate - Science
Wake Technical Community College
Skills
- SOFTWARE SKILLS:
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- QuickBooks
- Quattro Pro
- RapidFire Inventory Management Software
- Calyx Point
- CORE QUALIFICATIONS:
- Management /Supervision
- Hiring/Training/Scheduling employees
- Purchasing and maintaining inventory
- Profit/Loss reporting, sales statistics, payroll, accounts receivable/payable
- Excellent critical thinking skills
- Excellent verbal and written communication skills
- Problem resolution
- Detailed oriented
- Service oriented
- Time management
- Extensive experience handling cash transactions and preparing nightly deposits
Timeline
Branch Manager
Capital Creations Gourmet Pizza
09.2014 - Current
Office Manager/Loan Processor
11.2005 - 01.2010
Loan Processor
Premiere Lending Corporation
08.2004 - 11.2005
Office Manager
Capital Creations Gourmet Pizza
10.2001 - 07.2004
Commissary Manager
Capital Creations Gourmet Pizza
09.2000 - 10.2001
Associate - Science
Wake Technical Community College