Shayne Balfour
Plainville,CT
Overview
7
7
years of professional experience
Work History
Jewelry Retail Manager
Stay True Body Piercing
12.2021 - 07.2024
- Oversaw store operations, including open and close, receiving mail, and responding to reviews.
- Answered questions about store policies and addressed customer concerns via phone and email.
- Maintained store cleanliness standards and demonstrated best practice for new employees, while actively monitoring for cross-contamination.
- Offered hands-on assistance to customers, assessing their needs, and maintaining knowledge of current and past trends.
- Prioritized excellent customer service through continuous monitoring of new employee interactions with clients.
- Created employee schedules to align coverage with demand, and track logged days off to identify need for guest coverage.
- Mentored employees to enhance professional development and accountability in workplace.
- Implemented new inventory procedures and spreadsheets to keep store adequately stocked, and well-organized for front and back of house.
- Ensured optimal stock levels for popular items and identified excess merchandise to be marked down.
- Reviewed daily transactions to produce payroll reports for guest piercers and inventory updates for online sales team.
- Increased sales by implementing effective merchandising strategies and regularly optimized store layouts.
- Created eye-catching and innovative displays that are still legible and in sync with the greater store layout.
- Communicated with vendors in person, over the phone, and via email, and developed positive relationships with brand representatives.
- Tracked and verified adherence to various vendor return policies.
- Assisted in recruiting, interviewing, and hiring new employees.
Keyholder (Seasonal)
Squishable
10.2021 - 12.2021
- Oversaw daily operations including open and close, register counting, bank deposit, and cleaning protocol.
- Received inventory and created exciting displays.
- Tracked and reported hourly sales and conversion.
- Ensured scheduled employees were acting in accordance with store policy.
Home Decor Lead
Target
06.2020 - 10.2021
- Implemented new resets, revisions, and visual spotlights.
- Received freight and worked to floor.
- Assisted customers and identified their needs.
Quality Control Specialist
Amazon
03.2019 - 06.2020
- Identified and traced lost packages.
- Collaborated with employees to ensure best practice and reduce missing packages.
- Cross-trained to other areas to assist with high volume or call-outs.
- Created spreadsheets and produced daily reports to various teams.
Retail Merchandising Lead
Crossmark
09.2018 - 03.2019
- Managed schedule to complete personally assigned retail resets and revisions with open-ended deadlines.
- Lead teams on large scale week-long reset projects.
- Tracked personal mileage and booked hotel accomodations for larger scale projects.
Retail Sales Manager
CVS Pharmacy
07.2017 - 08.2018
- Facilitated high volumes of cash, credit, and gift card transactions, verified all store cash drawer balances at end of shift and created bank deposit.
- Maintained visual merchandise standards through general housekeeping and planograms.
- Completed daily cycle counts and inventory control strategies.
- Trained in store open and close, and cross-trained to pharmacy sales.
Education
High School Diploma -
Bristol Central High School
Bristol, CT2015
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Visual Merchandising
- Staff Management
- Team Training
- Complaint resolution
- Quality Assurance
Timeline
Jewelry Retail Manager
Stay True Body Piercing
12.2021 - 07.2024
Keyholder (Seasonal)
Squishable
10.2021 - 12.2021
Home Decor Lead
Target
06.2020 - 10.2021
Quality Control Specialist
Amazon
03.2019 - 06.2020
Retail Merchandising Lead
Crossmark
09.2018 - 03.2019
Retail Sales Manager
CVS Pharmacy
07.2017 - 08.2018
High School Diploma -
Bristol Central High School
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