SHAYNE JOYCE BRIGANCE
Wheeling,WV
Summary
Skilled individual with passion for helping children reach academic and personal goals. Creates engaging learning experiences tailored to meet individual needs. Committed in developing strategies to help children establish Godly relationship with others and hone their unique developmental skills. Detail-oriented team player with nine years of experience supervising, evaluating and directing other individuals to maximize productivity.
Overview
15
15
years of professional experience
Work History
English as a Second Language Tutor
VIPKID
11.2019 - 05.2021
- Improved Chinese students' language proficiency by implementing customized lesson plans tailored to individual needs and worked with them via online classroom technology.
- Boosted student confidence in their language skills through consistent encouragement and positive reinforcement.
- Enhanced student engagement by incorporating interactive activities and multimedia resources into tutoring sessions.
- Stayed up-to-date on current trends and developments in ESL teaching methodologies to continually refine skills and deliver high-quality instruction.
- Evaluated student performance with regular progress reports, setting clear expectations and goals for future improvement in English language proficiency.
- Earned VIPKID's TESOL certification and attended required continuing education skills enhancement training.
Operations Supervisor
SPi GLOBAL Dumaguete Philippines
11.2014 - 07.2017
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 15-20 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Assisted American/Canadian customers regarding their financial escalations and domestic/ international money transfers.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Team Supervisor
TELSTRA POWERED BY TELETECH (TTEC)
09.2013 - 10.2014
- Assisted Australian customers with any billing concerns and processed orders via phone
- Assisted consultants with call escalations and answered service requests for high-risk customers.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 10 consultants, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
Team Supervisor
CONVERGYS PHILIPPINES SERVICES CORPORATION
05.2008 - 09.2013
- Provided troubleshooting steps on how to connect computers to the Internet, set up an email account, and other computer-related issues
- Assisted American customers with their escalations and bill payments over the phone.
- Evaluated team member performance regularly, providing guidance for their professional growth and development.
- Collaborated with upper management and other departments to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 15-20 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
Student Assistant
Silliman University Philippines
11.2006 - 03.2008
- Was assigned to Silliman University College of Nursing Dean's office and assisted the head secretary
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff and professors with data entry tasks, ensuring accuracy in record-keeping systems.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- worked at the Silliman University Library (Periodicals Section)
- Handled recording and organizing of newspapers, journals and magazines and other materials.
- Attended to student requests in their research of different periodical sources
- Provided clerical support, addressing routine, and special requirements.
Student Clerical Worker
PHILSOUTH (REAL PROPERTY DEVELOPMENT CORP)
12.2007 - 02.2008
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted the secretary in processing land titles and other related documents in the Registry of Deeds and other related offices (Government offices, Attorney’s office).
- Supported staff members with various clerical duties, ensuring tasks were completed in a timely manner.
Feasibility Study Head Coordinator
Silliman University
06.2007 - 09.2007
- Headed "The Feasibility Study on the Offering of Bachelor of Elementary Education Major in Special Education and Certificate Program in Special Education at Silliman University"
- As a requisite in Management 77, we were asked to conduct the said study supported by our proponent, Silliman University College of Education
- Conducted thorough research and surveys among fourth year graduating students and public school teachers in different schools located within Dumaguete City, analyzed and interpreted the gathered data
- Led and managed the group which was composed of six individuals in attaining our goal of completing the study within the specified given time.
Education
BBA - Business Administration And Management
Silliman University
Dumaguete City, Philippines03.2008
St. Louis School – Don Bosco
03.2004
Skills
- Extensive experience with Microsoft Office (Word, Excel, Outlook), Power Point and Internet browsing
- Knowledgeable in basic computer configuration for Internet connection
- Online Teaching
- Customer Relations
- Data Entry
- Customer Service and Customer Service Management
Birthplace
Philippines
Religion
Christian
Personal Information
- Status: Married
- Date of Birth: 10/26/87
- Nationality: Filipino
Awardsrecognitions
- One of the Top Team Leaders with SPi Global
- Top 10 Technical Support Representative
- Class Honor (Dean’s Lister)
- Portal Scholarship
- Academic Scholarship
References
- Emilia Stone, Teacher assistant, Holy Family Child Care Center, Wheeling, WV, 304 - 551- 2458
- Barb Randolph, Teacher and Newbridge church member, Madison Elementary School, Wheeling, WV, 304-780-9985
Training
- VIPKID TESOL certification
- SPi Aspire Silver Training for team leaders
- Behavioral Coaching Effectiveness and Root Cause analysis training
- Team Leader Development Program
- Personality Enhancement and Communication Skills Training
- Job Basic Entry Skills Training
Timeline
English as a Second Language Tutor
VIPKID
11.2019 - 05.2021
Operations Supervisor
SPi GLOBAL Dumaguete Philippines
11.2014 - 07.2017
Team Supervisor
TELSTRA POWERED BY TELETECH (TTEC)
09.2013 - 10.2014
Team Supervisor
CONVERGYS PHILIPPINES SERVICES CORPORATION
05.2008 - 09.2013
Student Clerical Worker
PHILSOUTH (REAL PROPERTY DEVELOPMENT CORP)
12.2007 - 02.2008
Feasibility Study Head Coordinator
Silliman University
06.2007 - 09.2007
Student Assistant
Silliman University Philippines
11.2006 - 03.2008
BBA - Business Administration And Management
Silliman University
St. Louis School – Don Bosco
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