SHAYNE BRODERICK

Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

Review body shop estimates to be sure the parts that are ordered are correct and all pricing are in line with the estimate.

Notify all service advisors, technicians and customers when special ordered parts have been received.

Follow up on all back-ordered parts.

Receives and ship parts in accordance with company policies; hazmat and/or dangerous goods certifications.

Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock.

Retrieves(pull) purchased parts from inventory or if requested parts are not in inventory determines availability, prepare parts requisition, and submit orders as required.

Keeps accurate records of special-order parts.

Accurately price parts and accessories.

Establishes individual parts inventory levels and balances them for maximum turnover.

Set up orders for daily shipment, delivery, or pick up.

Verify "will call" and "back-order" files weekly and return to vendors , or stock those items not required.

Ensures that all parts are properly tagged so that the dealership recovers full credit from Warranty Parts Returns.

Follows up on customer concerns and complaints promptly (Inter-departments orders).

Completes all documents, forms and reports in accordance with company policy.

Monitor performance targets and sales metrics of sales team to monitor productivity.

Execute product expertise and department improvements to meet organizational goals.

Conduct complimentary services, including battery checks, engine light testing and wiper installations.

Review inventory and sales records, track trends and report on activities to the store manager for use in key decision making.

Supervise successful, well supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.

Maintain inventory accuracy by accurately counting stocks on hand and reconciling discrepancies.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customer.

Order merchandise with accuracy by verifying back stock and maintaining inventories.

Monitor store for signs of theft by customer or employees and implemented corrective actions to prevent recurrences.

Continuously audit store operations, slashing inventory shrinkage and reducing cash discrepancies.

Conduct department walkthrough to asses and remedy faction such as cleanliness, inadequate stock levels and poor merchandising.

Worked one and one with employees to motive while delivering constructive criticism in busy retail environment.

Taught staff how to handle difficult situations with calm and professionalism.

Respond to customer inquiries and deliver appropriate information after carefully researching the issues.

Delegate tasks to specific employees based on individual knowledge and strengths.

+ Oversee and manage day to day operation of the dock and collaborate with cross functional co-workers to provide the best possible service to the customers through an timely and safe movement of freights throughout Estes Express Lines system, in accordance with company policies and procedures.+ Manage the dispatch times of trailers, ensure that all trailers leave on time and properly sealed and secured.+ Prioritize, schedule, and delegate dock employee work assignments to meet company performance standards.+ Train and direct work assignment. reward/discipline employees, resolve employee conflicts or complaints, and assist in the resolutions issues as they arise.+ Maintain quality control; ensure that employees are loading the trailers in the proper method and are utilizing the cube method to ensure the greatest profits.+ Evaluate dock employee performance and development needs to challenge their potential.+ Conduct pre-shift meetings to effectively communicate values, strategies, and objectives and assign accountabilities; plan, monitor, and appraise job results. Develop a climate for offering information and opinions.+ Communicate and obtain productivity and quality goals during the shift.+ Interview potential candidates.+ Asses and define assigned dock employee training needs and participate in on-the-job training and new hire training.+ Prepare staff performance reports and conduct audits as needed related to operational and customer experience process compliance.+ Responsible for meeting all KPI's.+ Address equipment malfunctions and or immediately notifying major and potential problems to the Maintenance Department.

-(ITQA) In Transit QA provides the ability to detect, view, research, correct, and reroute otherwise address-distressed packages, prior to package arrival at the destination station. My task is to improve service and reduce unassigned packages on the inbound sort (i.e.,999s) by continuously proving pre-station en route address improvement functionality, and providing systems which identify as many address-distressed packages ahead of arrival as possible.-Provides clerical support to various management and operational functions-Reviews, researches and/or enters data in various systems to support respective functional area-Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy-Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day