Summary
Overview
Work History
Education
Skills
Timeline
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Shayne Catlin

Charlotte,NC

Summary

Eternal learner that has developed a variety of skills and though process any company can benefit from. Gaps may appear in my history while I was a Wife and Mother to 4 kids, and two step children.

I am a Jill of all trades and vast knowledge in many areas making me a unique addition to any team.

I am the one that shows up, and delivers. I am the blue Collar Manager with the white collar taste. I thrive in environments that are evolving and willing to take the risks.

I was a dynamic leader with a proven track record at Bowlero, enhancing operational efficiency and driving revenue growth from $300k to $900k. I have managed and trained over 400 associates with all of my positions combined.

I am currently diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Enhancing overall efficiency and productivity by communicating with teams to develop relationships. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.

Overview

20
20
years of professional experience

Work History

Scheduling Coordinator

Lowes Home Improvment
07.2021 - Current
  • Assist in hiring, continue onboarding and training of all new associates.
  • Schedule several types of meetings for store level, district and regional levels.
  • Work with mandated programs: Workday, Kronos, Equifax, Escreen.
  • Conduct pre screen, and post accident screenings
  • Prepare and speak to reporting on associates to 18 managers during weekly meetings.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Maintain all applicant and employee files and availability.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Played key role in organizing company-wide events, managing schedules to maximize attendance.
  • Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
  • Developed system for tracking vacation and leave requests, maintaining seamless operations.
  • Coordinated daily schedules for 150+ staff members, ensuring optimal coverage and productivity.
  • Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
  • Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
  • Contributed to team success by providing backup scheduling support during peak times.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Plan and execute events through out the year keeping within budgetary requirements.

General Manager

Bowlero
12.2010 - 07.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning by using outsides sales, Center promotions and event planning to retain bowlers.
  • Gain revenue growth from $300k-$900k by employing reliable well trained staff and promoting programs to draw in customers.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided Mentorship to peers as they grew with the company.
  • Participated in Company take over of Centers, gutting facilities, and rebuilding to fit the brand and training new staff during take overs.
  • Developed 5 programs with the company that is still utilized to this day resulting in a large revenue growth.

Body Work Therapist

Self
05.2005 - 12.2009
  • Maintained a clean, safe, and comfortable environment within the therapy room to ensure optimal client experience.
  • Increased client satisfaction by providing attentive and compassionate care during bodywork therapy sessions.
  • Enhanced client experience by incorporating personalized treatment plans tailored to individual needs.
  • Attracted new clients through word-of-mouth referrals, showcasing a strong reputation for delivering transformative bodywork therapy.
  • Developed loyal clientele by consistently delivering effective treatments that addressed their unique needs and concerns.
  • Evaluated client progress regularly to adjust treatment plans accordingly for optimal results over time.

Education

Associate of Science - Phlebotomy

Catawba Valley Community College
Hickory, NC
05-2016

Associate of Science - Body Work Therapy

Natural Touch of Massage
Hickory NC
05-2005

Early Childhood Education - Early Childhood Education

Catawba Valley Community College
Hickory, NC
05-1998

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Teamwork and collaboration
  • Time management skills
  • Staff coordination
  • Strategic planning
  • Critical thinking
  • Deadline oriented
  • Effective multitasking
  • Applicant interviews

Timeline

Scheduling Coordinator

Lowes Home Improvment
07.2021 - Current

General Manager

Bowlero
12.2010 - 07.2021

Body Work Therapist

Self
05.2005 - 12.2009

Associate of Science - Phlebotomy

Catawba Valley Community College

Associate of Science - Body Work Therapy

Natural Touch of Massage

Early Childhood Education - Early Childhood Education

Catawba Valley Community College

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Shayne Catlin