Shayne DeWitt
Charlotte,NC
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
11
11
years of professional experience
Work History
Admin Schedueler
Department Of Social Services
Charlotte, NC
06.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Remained helpful and time- efficient during high call volumes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Director of Photography
Greensboro Cultural Center
05.2021 - Current
- Explored and recommended photographic technology and techniques to develop and support a project.
- Collaborated with local creatives to produce a feature script.
- Created and put on a workshop for the community, outlining the role and responsibility of a DP
Call Agent
Dss
01.2023 - 01.2025
Supervisor
Sheetz
08.2019 - 02.2020
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained compliance with company policies, objectives and communication goals.
Key Holder
Lane Bryant Inc.
12.2016 - 12.2018
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Media Production Specialist
Pearsall Library
01.2015 - 08.2017
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
- Reviewed activities for production team to complete tasks on time.
Education
Bachelor of Arts - Communications
North Carolina Wesleyan College
Skills
- Leadership
- Priority Management
- Customer service
- Training and Development
- Conflict Resolution
- Multitasking and Time Management
- Ease with Computers and Technology
Timeline
Call Agent
Dss
01.2023 - 01.2025
Admin Schedueler
Department Of Social Services
06.2022 - Current
Director of Photography
Greensboro Cultural Center
05.2021 - Current
Supervisor
Sheetz
08.2019 - 02.2020
Key Holder
Lane Bryant Inc.
12.2016 - 12.2018
Media Production Specialist
Pearsall Library
01.2015 - 08.2017
Bachelor of Arts - Communications
North Carolina Wesleyan College