Shayne Cianfarani
Schenectady,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused on performance, customer service and compliance. To seek and maintain full-time position that offers professional challenges.
Overview
16
16
years of professional experience
Work History
Tax Information Aide
NYS Department Of Taxation And Finance
09.2022 - Current
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from taxpayers.
- Assisted businesses in understanding complex sales tax regulations, fostering better compliance and reducing discrepancies.
- Maintained a thorough knowledge of business sales tax and services to provide accurate information to taxpayers.
- Addressed taxpayers account issues and concerns.
- Identified sales tax liabilities, enhancing revenue collection efforts for the state.
COVID-19 Contact Tracer
Staffing Solutions Organization
12.2020 - 04.2022
- Performed record keeping by logging client information within secure contact-tracing software.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Engaged clients in health-related activities to enhance overall well-being.
- Collaborated with public health officials to ensure timely follow-up and support for quarantined contacts.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
Substitute Teacher
Schalmont Central Schools
12.2018 - 12.2020
- Monitored student performance and provided feedback to regular classroom teacher, to inform instruction.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines and lesson plans prepared by teachers, to support student environments and maintain consistent schedules.
Special Education Teachers Aide
Schalmont Central Schools
02.2019 - 06.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Interacted physically and verbally with students throughout each day.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
Bank Teller
First Niagara Bank
12.2007 - 08.2016
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Referred customers to other banking departments for specialized services.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Associate of Arts -
Naugatuck Valley Community College
Waterbury, CT05.1998
Skills
- Teamwork and Collaboration
- Active Listening
- Friendliness
- Resourcefulness
- Multitasking
- Communication
- Organization
- Customer Service
Timeline
Tax Information Aide
NYS Department Of Taxation And Finance
09.2022 - Current
COVID-19 Contact Tracer
Staffing Solutions Organization
12.2020 - 04.2022
Special Education Teachers Aide
Schalmont Central Schools
02.2019 - 06.2019
Substitute Teacher
Schalmont Central Schools
12.2018 - 12.2020
Bank Teller
First Niagara Bank
12.2007 - 08.2016
Associate of Arts -
Naugatuck Valley Community College
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