Shayne Hylton

Bar Manager

Shooter's

05.2011 - Current

Closed out cash register and prepared cashier report at close of business.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Mentored and trained staff members to ensure exceptional customer service standards.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Crafted special drink and cocktail menu items for seasonal offerings.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
Improved customer service rankings by resolving issues quickly and accurately.
Implemented drink prep procedures, significantly reducing wasted stock.
Coordinated themed nights attracting different demographics expanding overall clientele.
Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
Handled customer complaints professionally, resolving issues promptly and effectively.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Developed unique events and special promotions to drive sales.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.