Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayne Norton

San Antonio

Summary

Results-oriented General Manager recognized for optimizing productivity and streamlining operations. Proficient in strategic planning and team management, fostering collaboration and ensuring high levels of customer satisfaction. Demonstrated ability to implement innovative strategies that contribute to business growth and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

HTeaO
San Antonio
02.2025 - Current
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Oversee daily operations to ensure efficient store performance, quality service, and adherence to HTeaO brand standards.
  • Lead, train, and develop a high-performing team, promoting a positive and productive work environment.
  • Create and manage staff schedules, ensuring optimal coverage and labor cost control.
  • Monitor and drive store sales and profitability through effective inventory management, upselling strategies, and community engagement.
  • Maintain a clean, welcoming environment and enforce health, safety, and sanitation standards.
  • Resolve customer concerns promptly to ensure high satisfaction and repeat business.
  • Conduct regular performance evaluations and coaching sessions to promote employee growth.
  • Analyze business reports and KPIs to identify opportunities for improvement and growth.
  • Coordinate with vendors and corporate teams to ensure timely deliveries and compliance with company guidelines.
  • Implement local marketing strategies and community outreach to increase brand visibility and store traffic.

Private Nanny

Private Home
San Antonio
03.2018 - 03.2025
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.

Assistant General Manager

HTeaO
10.2024 - 02.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.

Shift Leader

HTeaO
01.2024 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Crew Member

HTeaO
04.2023 - 01.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

High School Diploma -

University of Texas High School
Austin, TX
05-2025

Skills

  • Infant care experience
  • Schedule management
  • Toddler care experience
  • Positive reinforcement
  • Routine adherence
  • Time management
  • Creative thinking
  • Critical thinking
  • Organizational skills
  • Multitasking
  • Problem solving
  • Team building
  • Customer service
  • Employee training
  • Cash handling
  • Delegating work
  • Reliability
  • Team collaboration
  • Project management

Certification

  • Adult and Child CPR & AED
  • Food Handlers
  • TABC

Timeline

General Manager

HTeaO
02.2025 - Current

Assistant General Manager

HTeaO
10.2024 - 02.2025

Shift Leader

HTeaO
01.2024 - 10.2024

Crew Member

HTeaO
04.2023 - 01.2024

Private Nanny

Private Home
03.2018 - 03.2025

High School Diploma -

University of Texas High School

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