Shayne Norton
General Manager
San Antonio,TX
Summary
Experienced General Manager at HTeaO, known for driving operational excellence, enhancing team performance, and elevating the customer experience. Demonstrated expertise in schedule management, critical thinking, and leading high-performing teams. Developed and implemented innovative staff training programs that boosted customer loyalty and service consistency.
Thrives in fast-paced environments, expertly juggling multiple responsibilities while maintaining a strong focus on organization and efficiency. Valued as a hands-on leader who fosters a collaborative team culture, supports employee growth, and consistently meets business goals. Recognized for reliability, strong interpersonal skills, and a proactive approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Private Nanny
Private Residence
05.2024 - 03.2025
- Encouraged children to be understanding and patient with others.
- Helped children complete homework assignments and school projects.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
- Led indoor and outdoor activities to entertain and occupy children.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
- Taught children basic life skills, manners and personal hygiene.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
Private Nanny
Private Home
03.2018 - 03.2025
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
General Manager
HTeaO
02.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Assistant General Manager
HTeaO
01.2024 - 02.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Crew Member
HTeaO
04.2023 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
University of Texas High School
Austin, TX05-2025
Skills
- Infant care experience
- Schedule management
- Toddler care experience
- Positive reinforcement
- Routine adherence
- Time management
- Creative thinking
- Critical thinking
- Organizational skills
- Multitasking
Leadership and team building
Efficient multi-tasker
Effective leader
Training and coaching
Staff management
Customer relations
Goal setting
Staff supervision
Employee scheduling
Verbal and written communication
Certification
Adult and Child CPR & AED
Food Handlers License
TABC certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementTimeline
General Manager
HTeaO
02.2025 - Current
Private Nanny
Private Residence
05.2024 - 03.2025
Assistant General Manager
HTeaO
01.2024 - 02.2025
Crew Member
HTeaO
04.2023 - 01.2024
Private Nanny
Private Home
03.2018 - 03.2025
High School Diploma -
University of Texas High School
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