Shayne Rushing
Carlsbad
Summary
Results-driven professional with a strong focus on guest satisfaction and revenue growth. Increased onsite revenue through strategic upselling while managing reservations for over 100 guests daily, ensuring a seamless check-in experience. Demonstrated proficiency in financial reporting and analysis, enhancing operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Holiday Inn and Staybridge Suites
Carlsbad
04.2026 - Current
- Managed daily arrivals and reservations for 100+ guests with IHG Concerto, ensuring seamless check-in and enhancing guest satisfaction.
- Drove on-site revenue by upselling property amenities and offering tailored guest recommendations.
- Resolved complex billing issues via Oracle Opera PMS, maintaining accurate ledger balances and high client satisfaction.
- Analyzed daily occupancy and revenue reports, providing insights to management for informed financial performance tracking.
Bellman
Westin & Sheraton Resort & Spa
Carlsbad
05.2025 - 07.2025
- Managed high-value luggage inventory and tracking systems with 100% accuracy to uphold security and reliability.
- Coordinated with front desk and concierge to prioritize fast-paced guest requests, enhancing overall guest satisfaction.
- Greeted 100+ daily guests, resolved inquiries, expedited luggage delivery to ensure timely service.
Retail Associate
O'Neill
Carlsbad
03.2024 - 08.2024
- Maintained store presentation and actively engaged customers to strengthen brand image and increase sales.
- Managed sales transactions and returns, restocked merchandise, and utilized suggestive selling techniques to improve customer satisfaction.
- Processed and arranged new inventory while merchandising to create an inviting sales floor.
Education
Bachelor of Science - Accounting
University of Utah, David Eccles School of Business
Salt Lake City, UT04-2028
Skills
- Oracle Opera PMS
- Revenue management
- Occupancy analysis
- Upselling techniques
- Microsoft Excel, Word
- Attention to detail
- Guest service excellence
Activities
- One Love Ski & Snowboard Club, University of Utah 2024-26. Engages in seasonal mountain trips and weekly activities, contributing to an inclusive environment for snow sports enthusiasts of all skill levels.
- Co-Founder of Investment Club, Carlsbad High, 2022-24, Increased membership by 200% within 2 years. Reached out to and interviewed professionals from various fields to learn about managing finances and careers in business.
- Carlsbad High Water Polo, 2021-24. Played high school and club water polo from 2017 through high school, working my way up to Gold team and JV.
- Carlsbad High Swim and Dive team, 2021-2024. Swam the 500m freestyle, and pivoted to Varsity Dive team my senior year.
Accomplishments
- Business Scholars Cohort, University of Utah, 2024-Present. Engages in advanced case studies and regional/international company site visits as part of a competitive David Eccles School of Business merit program.
Timeline
Front Desk Agent
Holiday Inn and Staybridge Suites
04.2026 - Current
Bellman
Westin & Sheraton Resort & Spa
05.2025 - 07.2025
Retail Associate
O'Neill
03.2024 - 08.2024
Bachelor of Science - Accounting
University of Utah, David Eccles School of Business