Shayne Stafford
IT Program Manager
Summary
Driven and solution-focused professional with knack for coordinating complex projects and fostering effective collaboration. Possesses deep understanding of IT infrastructure and project management methodologies, coupled with proficiency in stakeholder communication and resource allocation. Committed to delivering impactful results through strategic planning and innovative problem-solving.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
IT Program Manager
Lachman Consultants
07.2022 - 02.2025
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Developed an automated method to track all projects utilizing Smartsheet
- Oversaw software development life cycles, from requirements gathering through deployment, ensuring maximum functionality and user satisfaction.
- Recommended process improvements that led to significant cost savings across various IT programs.
- Enhanced team collaboration with the introduction of communication tools and regular status meetings.
- Evaluated emerging technologies for their potential impact on company operations, making strategic recommendations as needed.
- Reduced project completion time by effectively delegating tasks and closely monitoring progress.
Workplace Technology IT Manager
CBRE
08.2018 - 07.2022
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Member of national server team responsible for completing server upgrades and data analysis projects
- Responsible for maintaining and troubleshooting audio/visual conference rooms designed for virtual applications
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Provide recommendations of program changes to correct software problems
- Procure new computer equipment and peripherals for mid-atlantic region
- Manage the logistics for the disposal and/or reallocation of all CBRE mid-atlantic assets (hardware & software)
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed suggestions for technical process improvements to optimize resources.
- Analyzed company processes to determine outsourcing feasibility.
- Developed project management roadmap to define project objectives, timelines and milestones.
IT Site Services Technician
Cushman & Wakefield
09.2017 - 08.2018
- Maintained Audio Visual equipment at multiple sites
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Managed server rooms to agreed global standards
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Managed VOIP phones including Cisco, Avaya, and Skype for Business
- Performed functions to include: setup of peripheral equipment, software installs and configurations, wireless and LAN configurations, and resolve access issues and other issues as required
- Identified malfunctions with software applications, network, and hardware and took appropriate action to resolve while ensuring data/systems integrity
- Provided remote IT support to staff
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Sr. Technical Analyst
Interpublic Group
08.2006 - 09.2017
- Led and executed technical upgrade projects for brands coordinating with consultants and developers for integrations
- Managed office relocations
- Supervised IT equipment refresh process from procurement to installation
- Developed and instituted system training for employees, enabling personnel to remain current on latest practices and procedures
- Managed technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting
- Created IT onboarding program for new hires
- Provided technical, functional and operational recommendations based on project requirements and challenges
- Modified and directed project plans to meet organizational needs
- Installed, tested and documented results for new software packages, technologies and tools and resolved system issues
- Researched emerging technologies to add value to current offerings
- Managed multiple projects simultaneously, ensuring timely completion and adherence to set budgets.
Supply Chain Associate
Raytheon / Information Intelligence Systems
08.2004 - 08.2006
- Managed demand planning, purchasing and logistics
- Managed retention and disposition of all off-site records
- Devised and executed annual purchasing plans and contracts
- Created requisitions for purchase of company material
- Improved, standardized and documented planning and scheduling processes
- Prepared documents for Export/Import operations
- Maintained Microsoft Access and Excel databases for government and contract material
- Served as petty cash and Amex Pro-card administrator
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Established vision and master plan for regional supply chain end-to-end structure, sourcing and delivery
- Oversaw demand planning, purchasing and logistics
Administrative Contract Support
Defense Contracting Command Of Washington
12.2003 - 04.2004
- Performed contract closeouts for fiscal years 2000 through 2003
- Responsible for reviewing invoices in compliance with Simplified Acquisition Procedures (SAP)
- Implement modifications to contracts to correct errors
- Worked as liaison with Defense Finance and Accounting Services, contractors, and government employees to coordinate solutions for contractual problems
Education
Some College (No Degree) - Information Technology
University Maryland University College
College Park, MD 01.2005 - 01.2007
Information Technology Project Management
Prince George's County Community College
Largo, Maryland 09.1996 - 01.2001
High School Diploma -
Bishop McNamara High School
Forestville, MD 09.1992 - 05.1996
Skills
Project Planning and Development
Project Management
Logistics Management
Project-Level Hardware Planning
Budgeting
Technical Analysis
Technical Support
Business analysis
Software development lifecycle
IT strategy development
Business process improvement
Adaptability and flexibility
Timeline
IT Program Manager
Lachman Consultants
07.2022 - 02.2025
Workplace Technology IT Manager
CBRE
08.2018 - 07.2022
IT Site Services Technician
Cushman & Wakefield
09.2017 - 08.2018
Sr. Technical Analyst
Interpublic Group
08.2006 - 09.2017
Some College (No Degree) - Information Technology
University Maryland University College
01.2005 - 01.2007
Supply Chain Associate
Raytheon / Information Intelligence Systems
08.2004 - 08.2006
Administrative Contract Support
Defense Contracting Command Of Washington
12.2003 - 04.2004
Information Technology Project Management
Prince George's County Community College
09.1996 - 01.2001
High School Diploma -
Bishop McNamara High School
09.1992 - 05.1996
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