Shayne Whittaker
Doswell,VA
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Surface Preparation Technician
TSC Machine
08.2020 - 08.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Spread out articles or materials and examined for holes, tears and other defects.
- Maintained shop equipment by checking fluid levels and sanding and cleaning parts.
- Measured to nearest micron and cut pieces to specification.
- Kept work area neat and tidy to safeguard workspace and efficiently locate tools and other items.
- Inspected parts using calipers, micrometers and depth gauges.
- Collaborated with engineers and other machinists to develop optimal machining processes.
- Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
- Monitored equipment to detect and report malfunctions and prevent accidents.
GunSmith Apprentice And Sales Person
Big Dog Outfitters
10.2021 - 09.2022
- Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.
- Created inspection reports for weapons inspections, reporting to unit weapon custodian with assigned suspense dates to correct discrepancies.
- Fulfilled output requirements while consistently reducing scrap levels.
- Inspected individual parts, assemblies and installations for adherence to specifications and building codes.
- Coordinated tasks and determined correct amount of material required to complete assignments.
- Turned valves and dials of machines to regulate pressure, temperature and feed rates and to set cycle times.
- Drilled and punched holes in metal for screws, bolts and rivets quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Provided excellent customer service and answered questions related to project timelines and costs.
Patriot Missile Operator and Maintainer
United States Army
10.2018 - 06.2020
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Prepared reports and technical documentation of day-to-day production processes.
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
Server And Cook
Timbers Bar & Grill
06.2017 - 05.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Monitored food quality and presentation to maintain high standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Park Ambassador
Kings Dominion Amusement Park
06.2015 - 05.2017
- Built personal relationships with guests to promote positive experiences.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate Degree in Engineering - Engineering Mechanics
Germanna Community College
Locust Dale, VA05-2026
High School Diploma -
Caroline County Highschool
Caroline County Va05-2018
Patriot Missile Operator And Maintainer - Electrical Engineering
Air Defense Artillery School
Fort Sill, OK05-2019
Skills
- Machinery calibration
- Design principles
- System installation
- Diagnostic testing
- Program support
- Production scheduling
- Troubleshooting and Diagnostics
- Routine Inspections
- Maintenance and repairs
- Works Well Under Pressure
- Customer rapport
- Relationship building
- Project management
- Critical thinking
- Attention to detail
- Customer interaction
- Written/Verbal communication
- Quality control
- File and record maintenance
- Extensive organizational skills
- Schematic reading
- Documentation and reporting
- Problem-solving
Timeline
GunSmith Apprentice And Sales Person
Big Dog Outfitters
10.2021 - 09.2022
Surface Preparation Technician
TSC Machine
08.2020 - 08.2024
Patriot Missile Operator and Maintainer
United States Army
10.2018 - 06.2020
Server And Cook
Timbers Bar & Grill
06.2017 - 05.2018
Park Ambassador
Kings Dominion Amusement Park
06.2015 - 05.2017
Associate Degree in Engineering - Engineering Mechanics
Germanna Community College
High School Diploma -
Caroline County Highschool
Patriot Missile Operator And Maintainer - Electrical Engineering
Air Defense Artillery School
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