Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayne Willoughby

Akron,OH

Summary

Personable and resourceful individual with strong organizational skills and positive, upbeat attitude. Familiar with essential business operations and financial management, possessing strong problem-solving and decision-making abilities. Capable of driving successful outcomes and fostering growth to enhance business performance. Offering dedication and willingness to learn and grow within dynamic environment. Brings ability to understand key business principles and operational strategies, along with essential problem-solving skills. Ready to use and develop organizational and decision-making skills in a heavily utilized role.

Overview

8
8
years of professional experience

Work History

Owner/Operator

PRO365
10.2021 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated 5 - 9 employees to perform daily business functions.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.

Server Manager

Swensons Drive-Ins
01.2017 - 10.2021
  • Trained all servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted 200-400 guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of 5-7 servers to consistently meet customer service and sales targets.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.

Education

BBA - Finance

Kent State University
Kent, OH
05.2021

Skills

  • Operations management
  • Relationship management
  • Hiring
  • Business planning
  • Staff training and development
  • Sales negotiation
  • Operations oversight
  • Payroll processing
  • Financial analysis
  • Budget development
  • Human resource management
  • Business operations management

Timeline

Owner/Operator

PRO365
10.2021 - Current

Server Manager

Swensons Drive-Ins
01.2017 - 10.2021

BBA - Finance

Kent State University

Similar Profiles

CREATE PROFILE
Shayne Willoughby