Shayne Yamazaki
SIMI VALLEY,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
2
2
years of professional experience
Work History
Cashier/Server
Jerry's Coffee Shop
Simi Valley, CA
05.2021 - 12.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
Education
Pre-Accountancy
California State University, Northridge
Northridge, CA12-2025
Associate of Science - Accounting And Business Management
Moorpark College
Moorpark, CA12-2023
Skills
- Customer Service
- Customer Assistance
- Cash Register Operation
- Cash Handling
- Conflict Resolution
- Customer Relations
- Cleaning and Sanitizing
- Merchandise Restocking
- Written and Verbal Communication
- Cash Management
- Time Management Skills
- Money Handling
- Order Taking
Timeline
Cashier/Server
Jerry's Coffee Shop
05.2021 - 12.2022
Pre-Accountancy
California State University, Northridge
Associate of Science - Accounting And Business Management
Moorpark College
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