Shaynee Coles Djibrilla

Support Professional Summary: Innovative and creative customer support and IT support professional with 25+years of expertise spanning over various industries. Highly skilled in technical and non-technical problem-solving, digital forensics, and wireless support with strong business acumen and profound strengths in planning, executing, and managing tasks. Notable reputation for achieving objectives and producing quality results. Exceptional people skills with the ability to build, manage, and enhance business relationships and form healthy boundaries with peers, clients, leaders, and other key stakeholders. Key Strengths Active listener with excellent communication and presentation skills both verbal and written. Keen attention to details with the ability to grasp new concepts and technology. Complex analytical person who uses sound judgment when making decisions Analytical thinker with in-depth Accurately source, research, and analyze data and information to address disputes. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.