Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayneesa Wilson

Newport News,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

PNC Bank, NA
01.2019 - Current
  • Processed customer transactions promptly, minimizing wait times
  • Educated customers on use of banking website and mobile apps
  • Work alongside fraud department
  • Verify checks written from account
  • Defer direct deposits to correct accounts
  • Warmly greet clients or service partners
  • Answer/make over 95 calls per day
  • Created alerts needed on bank accounts

Customer Service Associate

Walgreens
04.2018 - 02.2019
  • Helped over 50 customers per day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

GED -

Temple University
Philadelphia, PA
10.2013

Skills

  • Good Listening Skills
  • Microsoft Office
  • Process Transactions
  • Productivity Management
  • Customer Satisfaction
  • Call Center Operations
  • Quality Assurance Evaluation
  • Fraud Detection
  • Efficient Data Entry

Certification

  • Retail Banking Training - OIC BankWork$ December 2018

Timeline

Customer Service Representative

PNC Bank, NA
01.2019 - Current

Customer Service Associate

Walgreens
04.2018 - 02.2019

GED -

Temple University

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Shayneesa Wilson