Summary
Overview
Work History
Education
Skills
Timeline
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Shaynelle Smith

Shaynelle Smith

Greensboro,NC

Summary

Authorized to work in the US for any employer

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

AdaptHealth
03.2021 - 06.2023
  • Assisted customers with a warm and professional attitude
  • Assisted customers with questions
  • Handled emails, inbound calls, and outbound calls
  • Kept records of customer complaints
  • Managed customer accounts
  • Assisted with technical support duties
  • Resolved customer issues
  • Worked in the inbound call center
  • Collected and documented orders
  • Responded to inquiries and issues
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Housekeeper

Uncg
02.2016 - 03.2021
  • Assisted with cleaning restrooms, hallways, offices, stairwells, bedrooms and kitchen
  • Removed trash
  • Kept items properly stocked
  • Sanitized (area or item|rooms|bathrooms|counters|equipment)
  • Worked as housekeeper in an apartment building and a condominium building

Housekeeping

Friends Home West
03.2014 - 02.2016
  • Cleaning/Sanitizing of common areas also of residence rooms and restrooms.

Product Controller

Flowers bakery of jamestown
04.2012 - 03.2014
  • Monitoring product for any problems
  • Mixing of chemicals for the dough
  • Picking/packing product for shipping and receiving

Sales Associate

Belk
11.2009 - 04.2012
  • Greeted customers in a friendly manner
  • Answered customer questions
  • Processed customer transactions
  • Communicated with customers over the phone
  • Responsible for resolving all customer complaints

Party Host

Chuck E. Cheese
04.2007 - 11.2009
  • Helping to provide party guest the best birthday experience
  • Handling of money
  • Accepting orders and packing them for customers

Education

Diploma -

Grimsley High School
Greensboro, NC

Skills

  • Housekeeping
  • Customer Service (10 years)
  • Cleaning
  • Time Management
  • Filing
  • Cash Register
  • Hospitality
  • Retail sales
  • Word
  • Communications
  • Microsoft Office
  • English
  • Cleaning Experience
  • Warehouse Experience
  • Merchandising
  • Shipping & Receiving
  • Laundry
  • Inventory Control
  • Residential Cleaning
  • Commercial Cleaning
  • Packaging
  • Cash Handling
  • Pallet Jack
  • Cooking
  • Food Preparation
  • Cashiering
  • Load & Unload
  • Order Picking
  • Organizational Skills
  • Order Picker
  • Telecommunication
  • Communication skills
  • Sales
  • Food service
  • Technical Support
  • Data Entry
  • Logistics
  • Kitchen Experience
  • Certifications and Licenses
  • Driver's License
  • August 2009 to August 2023
  • Assessments
  • Workplace English — Proficient
  • July 2019
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Interpretation and Translation Services
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Answering Customer Questions
  • Call Transfers
  • Information Inputting
  • Inbound and Outbound Calling
  • Customer Inquiry Response
  • Credit Card Payment Processing
  • Microsoft Access
  • Microsoft Windows
  • Microsoft Internet Explorer
  • Microsoft Excel
  • Microsoft Outlook
  • Reading Comprehension
  • Customer Service and Assistance

Timeline

Customer Service Representative

AdaptHealth
03.2021 - 06.2023

Housekeeper

Uncg
02.2016 - 03.2021

Housekeeping

Friends Home West
03.2014 - 02.2016

Product Controller

Flowers bakery of jamestown
04.2012 - 03.2014

Sales Associate

Belk
11.2009 - 04.2012

Party Host

Chuck E. Cheese
04.2007 - 11.2009

Diploma -

Grimsley High School

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Shaynelle Smith