Shaynia Godfrey
Administrator
Phoenix,Arizona
Summary
Call Center professional great communication skills. Excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Sanity Salon And Spa
Surprise, AZ
03.2020 - 06.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Troubleshot copy machines and printers and scheduled service as needed.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Valor Global
Phoenix, Arizona
03.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Server
IHOP
Avondale, AZ
01.2019 - 05.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
GED -
Estrella Highschool
Avondale, AZ 08.2016 - 05.2020
Skills
Fast learner
undefinedTimeline
Receptionist
Sanity Salon And Spa
03.2020 - 06.2022
Customer Service Representative
Valor Global
03.2020 - 01.2022
Server
IHOP
01.2019 - 05.2020
GED -
Estrella Highschool
08.2016 - 05.2020
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