Shaynne Dodd
College Station,TX
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated professional with over 9 years experience in customer service, sales and administrative tasks. With expertise in building relationships and retaining small business customers. Good communication, multitasking and planning abilities. Knowledgeable in all credit procedures and reviewing credit histories. Detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
Work History
SBA Lending Specialist
Prosperity Bank
08.2021 - Current
- Evaluate credit data, cash flow, financial statements, and collateral to determine SBA program eligibility. Prepare SBA 7(a) application for guaranty packages for submission to SBA for approval. Review SBA loan servicing request to ensure compliance with SBA operating procedures and rules.
Prepare documents for loan processing for SBA 7(a) and SBA 504 Debenture Loans. Responsible for accurately closing the loan which includes; Reviewing the loan documents for exceptions. Securing proper signatures on all documents, Approving funding of the loan, Ensure customer satisfaction throughout the life of the loan, resolving problems as they arise. Maintain shadow files for SBA audit purposes of all SBA loan files. - Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Business/Personal Banker
Prosperity Bank
08.2014 - 07.2021
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Education
Associate of Arts - Education
Blinn College
Bryan, TXSkills
- Customer Relationship Management
- Reviewing Credit Information
- Lending Software Systems
- Reviewing Financial Statements
- Lending Regulations
- Microsoft Office
- Government Lending
- Administrative and Office Support
- Multi-Line Telephone Operation
- Spreadsheets
- Administrative and Clerical Support
Timeline
SBA Lending Specialist
Prosperity Bank
08.2021 - Current
Business/Personal Banker
Prosperity Bank
08.2014 - 07.2021
Associate of Arts - Education
Blinn College
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