Shayolonda Herron
Houston,TX
Summary
Dynamic professional with a proven track record at Shipt, excelling in customer service and efficient route planning. Recognized for enhancing customer satisfaction through meticulous attention to detail and effective communication. Committed to maintaining high standards of food safety while managing multiple priorities in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Shipt Shopper
Shipt
09.2019 - Current
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
- Balanced competing priorities while maintaining focus on delivering high-quality results for each individual order.
- Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.
- Achieved consistent on-time deliveries by expertly planning routes, accounting for traffic patterns, and weather conditions.
- Collaborated with fellow Shipt Shoppers to share best practices, ultimately improving overall performance.
CPS Investigator
Department of Family and Protective Services
10.2011 - 06.2019
- Participated actively in continuing education opportunities to stay current on best practices within child protective services field.
- Facilitated successful reunification of children with their families by providing support and resources.
- Ensured timely completion of required paperwork for accurate reporting purposes and efficient case management processes.
- Adhered to all legal requirements throughout investigations while demonstrating knowledge of relevant laws and regulations.
- Contributed to a positive work environment by offering support to colleagues during challenging cases or situations.
- Conducted thorough assessments of child abuse and neglect allegations, ensuring child safety and wellbeing.
- Testified in court proceedings as needed, providing accurate and detailed information on investigations conducted.
- Performed home visits regularly to monitor progress in the implementation of case plans and assess ongoing safety concerns.
- Developed strong rapport with clients through empathetic listening and clear communication, fostering trust during difficult situations.
- Strengthened team cohesion through active participation in staff meetings, training sessions, and professional development opportunities.
- Evaluated each situation objectively based on available evidence and used critical thinking skills to determine appropriate actions.
- Maintained confidentiality in accordance with agency policies while handling sensitive client information.
- Managed high caseloads effectively, prioritizing tasks to meet strict deadlines and maintain compliance with state regulations.
- Exercised sound judgment when making critical decisions regarding child safety under high-pressure circumstances.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
Certified Teacher Assistant
Aldine Independent School District
09.2001 - 10.2011
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
- Implemented differentiated instruction techniques to address diverse learning needs and ensure individual student success.
- Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
- Assisted in monitoring student progress through regular assessments and feedback sessions.
- Assisted in developing individualized education plans to promote student success.
- Improved classroom management with introduction of positive behavior support strategies.
Education
Bachelors - Psychology
University of Phoenix
Phoenix, AZ06.2011
Associates - Paraprofessional Education
University of Phoenix
Phoenix, AZ06.2009
High School Diploma -
Eisenhower High School
Houston, TX05.2001
Skills
- Efficient multitasking
- Reliability and punctuality
- Strong organization
- Food safety awareness
- Route planning
- Professional appearance
- Reading comprehension
- Tech-savviness
- Attention to detail
- Upbeat and outgoing attitude
- Verbal and written communication
- Decision-making
- Flexible schedule
- Documentation and reporting
Timeline
Shipt Shopper
Shipt
09.2019 - Current
CPS Investigator
Department of Family and Protective Services
10.2011 - 06.2019
Certified Teacher Assistant
Aldine Independent School District
09.2001 - 10.2011
Bachelors - Psychology
University of Phoenix
Associates - Paraprofessional Education
University of Phoenix
High School Diploma -
Eisenhower High School
Similar Profiles
Delani AllemanDelani Alleman
Shipt Shopper at ShiptShipt Shopper at Shipt
Shaunelle PageShaunelle Page
Shipt Driver at ShiptShipt Driver at Shipt
Reymon BrownReymon Brown
Delivery Driver at ShiptDelivery Driver at Shipt