Shayonna Edwards
NEW CASTLE,DE
Summary
Driven by a commitment to excellence, I honed my expertise in supply inventory control and customer relations at Wilmington VA Medical Center. Leveraging skills in Microsoft Office and verbal communication, I significantly enhanced operational efficiency and customer satisfaction, embodying a proactive approach to surpassing employer expectations without exceeding budgetary constraints.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Wilmington VA Medical Center
2023.12 - Current
- Minimize errors in documentation through meticulous proofreading, editing, formatting skills.
- Resolve customer concerns efficiently to promote satisfaction and loyalty.
- Deliver top-notch administrative support to nursing staff.
- Work on behalf of senior leaders to complete task requirements according to schedules,prioritizing and within budgetary limitations.
- Conduct research with multiple vendors to find the best price for procuring equipment resulting in a cost savings for the VA.
- Monitor and manage employee scholarship program by reviewing and proving allotted funds.
- Support departmental goals by collaborating with colleagues on cross-functional tasks.
- Maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Assist coworkers and staff members with special tasks as needed
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Currently help with procurement of clinical equipment by collaborating with contracting personnel.
Equipment Inventory Specialist
Wilmington VA Medical Center
2021.01 - 2023.12
- Trained staff on proper care and handling of sensitive equipment to reduce the instances of mishandling.
- Collaborated with team members to develop new strategies for optimizing equipment usage and accuracy.
- Reduced equipment loss with thorough inspections and mitigation during COVID.
- Ensured compliance with local regulations regarding disposal or recycling outdated or unusable equipment through proper channels.
- Provided timely support to Equipment Inventory Officials who experienced issues with their equipment assets
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month..
- Participated in Veterans Intergrated Service Network (VISN) and Facility strategic planning to support major and minor construction projects, activation of new facilities, and reuse of existing space involving multi-million-dollar projects.
- Coordinated final disposition of NX assets, including the reutilization program; organized requirements of hazardous materials disposal, Information Technology (IT) sanitization control, and appropriate shipment and transfer method.
- Computed requirements for equipment inventory items. Utilized a range of well-established and commons applied inventory principles , standard and non-standard methodologies , and concepts to determine the need to intervene in the supply system in response to fluctuation in rates of usage , cost, availability for established suppliers,alternative sources of supply and other similar conditions
Medical Supply Technician
Wilmington VA Medical Center
2019.09 - 2021.01
- Collaborated with clinical staff to identify frequently used items, optimizing stock levels accordingly for increased efficiency.
- Maintained a clean and organized storage area, ensuring easy access to medical supplies when needed.
- Improved patient care by efficiently managing medical supply inventory and timely distribution.
- Trained new Medical Supply Technicians on proper inventory management procedures, ensuring consistency across the team.
- Conducted routine equipment inspections to ensure functionality, compliance with safety standards, and identify any expired supplies.
- Provided exceptional customer service to internal staff members who required assistance accessing needed supplies or navigating inventory rooms.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
Housekeeper, Emergency Department
Nemours/A.I DuPont Hospital for Children
2019.01 - 2020.01
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned Emergency Rooms by disinfecting all used areas, mopping the floors, restocking, remove all trash and making the bed for the next possible patient
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Handled requests for extra linens, toiletries and other supplies.
Store Protection Specialist
Ross Stores Inc.
2018.06 - 2019.01
- Maintained detailed records of all security-related activities, ensuring accurate documentation for reporting purposes and future reference.
- Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
- Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
- Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
- Enhanced overall store safety by maintaining up-to-date knowledge about local crime trends and adjusting loss prevention strategies accordingly with leadership approval.
S4 Administrative Clerk
U.S. Marine Corps
2016.11 - 2018.06
- Planned and Scheduled Marine Corps training courses for roughly 150 staff members
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed weight requirements and physical fitness test.
- Created presentations and updated documents for leadership weekly meetings
- Arranged meetings and appointments and updated records to assist management.
- Trained incoming staff on the proper procedures regarding administrative assistance to the department
Motor Transport Operator
U.S. Marine Corps
2014.06 - 2018.06
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
- Reported defects, damage, and accidents to proper personnel.
- Inspected vehicles before,during and after resulting in quicker turnaround times for mission readiness.
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE05.2022
Certification - Human Resource Management
Wilmington University
New Castle, DE05.2022
Skills
Customer Relations
Proofreading
Verbal Communication
Spreadsheet Creation
Data Entry
Microsoft Office
Supply Inventory Control
Office Administration
Attention to Detail
Customer Service
Multitasking and Time Management
Inventory Management
Certification
Microsoft Office Systems-Excel Dec-2018
Timeline
Administrative Specialist
Wilmington VA Medical Center
2023.12 - Current
Equipment Inventory Specialist
Wilmington VA Medical Center
2021.01 - 2023.12
Medical Supply Technician
Wilmington VA Medical Center
2019.09 - 2021.01
Housekeeper, Emergency Department
Nemours/A.I DuPont Hospital for Children
2019.01 - 2020.01
Store Protection Specialist
Ross Stores Inc.
2018.06 - 2019.01
S4 Administrative Clerk
U.S. Marine Corps
2016.11 - 2018.06
Motor Transport Operator
U.S. Marine Corps
2014.06 - 2018.06
Bachelor of Science - Business Management
Wilmington University
Certification - Human Resource Management
Wilmington University
Microsoft Office Systems-Excel Dec-2018
Similar Profiles
Tomeka HillTomeka Hill
Dietary Aide at Wilmington VA Medical CenterDietary Aide at Wilmington VA Medical Center
JEHNAI AIKENJEHNAI AIKEN
Administrative Specialist (GS9) at Wilmington VA Medical CenterAdministrative Specialist (GS9) at Wilmington VA Medical Center
YEMI AJEIGBEYEMI AJEIGBE
Charge Nurse at Wilmington VA Medical CenterCharge Nurse at Wilmington VA Medical Center