Shayonna Stevens
Springfield,GA
Summary
Professional and dependable person with strong communication skills and the ability to calmly manage diverse personalities. Detail-oriented with a proven record of completing tasks accurately the first time. Highly skilled in multitasking, time management, and workflow organization to meet deadlines. Diplomatic and professional, with a strong commitment to confidentiality. Recognized by employers for reliability, strong work ethic, and consistently exceeding expectations while delivering excellent customer service.
Overview
17
17
years of professional experience
Work History
Effingham County Senior Citizens Center
08.2021 - Current
- Deliver meals weekly to homebound seniors in surrounding areas
- Provide friendly interaction and support to elderly community members
Customer Service Representative
Maximus
05.2023 - 09.2024
- Answer calls, emails, and chats from patients, members, and providers regarding services, billing, claims, and benefits.
- Educate customers on health plans and available resources.
- Accurately record all customer interactions and maintain confidential patient data (HIPAA).
Fun Times with Inflatable-A-Bounce
09.2018 - Current
- Answer and direct incoming phone calls in a professional and friendly manner
- Maintain detailed and accurate records of client requests and calls received
- Schedule appointments, arrange calendars, and confirm meetings
- Draft routine correspondence, memos, and billing documents with accuracy
- Handle customer inquiries and complaints via phone, email, and written communication
- Coordinate events internally and externally
- Copy, file, and maintain organized company records and documents
- Operate standard office equipment including computer, copier, and fax machine
- Track office supplies, conduct inventory, and restock as needed
- Receive deliveries and sort and distribute incoming mail
- Meals on Wheels Volunteer
Customer Service Representative
Maximus
10.2022 - 04.2023
- Intake, review, and process new, additional, and continued unemployment insurance claims..
- Handle inbound calls/interactions from claimants, employers, and other stakeholders, answering questions and providing guidance.
- Analyze work history and conduct fact-finding interviews to verify eligibility.
- Explain benefit programs, eligibility rules, and procedures.
Lead Teacher
Springfield First Baptist
01.2016 - 01.2018
- Supervised and coordinated learning and play activities for up to 10 children
- Planned and implemented music, reading, movement, games, and creative circle times
- Communicated regularly with families regarding children’s progress and needs
- Assisted staff and management with daily daycare operations
- Completed Technical Certificate of Credit in Childcare
Lead Teacher
Kathy Day Kare
01.2015 - 01.2016
- Supervised and coordinated learning and play activities for up to 10 children
- Planned age-appropriate educational and creative activities
- Communicated with families and caregivers
- Assisted with daily daycare operations
- Completed Technical Certificate of Credit in Childcare
Lead Teacher & Assistant Director
Little Miracles Learning Center
01.2009 - 01.2015
- Supervised and coordinated care and learning activities for up to 25 children
- Assisted with administrative and operational responsibilities as Assistant Director
- Planned and implemented educational and creative programs
- Maintained communication with families regarding child development
- Completed Technical Certificate of Credit in Childcare
Education
Dental Assistant Diploma - Dental Assistant
Penn Foster Career School
Scranton, PA06-2010
Technical Certificate of Credit -
Savannah Technical College
Savannah, GA06-2016
High School Diploma -
Effinghm County High School
Springfield, GA06-1998
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
Timeline
Customer Service Representative
Maximus
05.2023 - 09.2024
Customer Service Representative
Maximus
10.2022 - 04.2023
Effingham County Senior Citizens Center
08.2021 - Current
Fun Times with Inflatable-A-Bounce
09.2018 - Current
Lead Teacher
Springfield First Baptist
01.2016 - 01.2018
Lead Teacher
Kathy Day Kare
01.2015 - 01.2016
Lead Teacher & Assistant Director
Little Miracles Learning Center
01.2009 - 01.2015
Dental Assistant Diploma - Dental Assistant
Penn Foster Career School
Technical Certificate of Credit -
Savannah Technical College
High School Diploma -
Effinghm County High School