Shayquana McGILL

• Navigated Chart Finder to schedule and document chart retrievals across multiple retrieval methods.

• Ensured strict adherence to HIPAA guidelines while managing and transmitting PHI.

• Renamed, organized, and stored electronic medical records in system folders for accurate retrieval.

• Maintained 100% accuracy in data entry and scheduling under daily productivity benchmarks.

• Contacted provider offices to verify site demographics, EMR systems, and retrieve patient charts.

• Made outbound calls daily to ensure patient enrollment in Medicare plans and eligible benefits.

• Entered and verified client information in CRM systems, maintaining documentation accuracy and confidentiality.

• Educated members on benefit options and ensured accurate recordkeeping across all calls.

• Assisted clients with Medicare plan enrollment, meeting daily productivity and call quality standards.

• Provided detailed documentation in client systems and maintained accuracy in sensitive data handling.

• Handled confidential patient and insurance data in compliance with HIPAA standards.

• Maintained detailed records of customers interactions and comments for future reference

• Handled and processed medical documentation used in claim submissions and reimbursement support.

• Communicated with healthcare providers to gather necessary documentation for claims.

• Utilized electronic systems to maintain accurate patient records and updates.

• Adhered to HIPAA regulations when handling confidential patient information.