Shayquella Payne-Pryer
Akron,OH
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Highly efficient Deputy Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Deputy Clerk
Summit County Clerk Of Courts
Akron, Ohio
07.2022 - Current
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Received and processed paperwork for titles, new license plates and renewals.
- Collected taxes and fees, submitted payments and issued receipts.
- Calculated and remitted state sales tax, service and other charges.
- Entered title and vehicle information into database.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Checked accuracy and completeness of registration documents and rejected unacceptable packages.
Pharmacy Technician
WFH, Alliance HealthCare Services
Cleveland, OH
12.2021 - 03.2022
- Make over 100 outbound calls in a day
- Answer customer questions regarding problems with their accounts
- Schedule health assessment appointments
Pharmacy Technician
Cvs Pharmacy Inc
Barberton, OH
07.2019 - 08.2020
- Dispensed approximately 500 prescriptions daily
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays
- Resolved third-party rejection claims
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Entered orders into system and filled medication orders
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Established and updated patient profiles, including lists of medications and insurance details
- Prepared prescription transfer requests from competitor companies
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
- Restocked shelves and prepared expired drugs for return.
Dasher, DoorDash
Akron, OH
10.2018 - 05.2019
- Handled merchandise in accordance with product handling standards
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
- Resolved customer complaints and adjusted orders
- Delivered rush merchandise on tight schedules to meet customer targets
- Obtained signatures needed to complete and process all paperwork efficiently
- Processed payments by accepting cash, checks and credit card payments.
Distribution Associate
Signet Jewelers
Fairlawn, OH
04.2018 - 09.2018
- Determine pricing schedules and discount rates
- Made repairs to existing pieces, including changing sizes, soldering pieces together and replacing broken clasps and mountings
- Worked with metals such as gold, silver and platinum to produce high-quality pieces
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions
- Improved operations by working with team members and customers to find workable solutions
- Collected market data to analyze growth and develop markets.
Debt Collector
FIRST CREDIT
Fairlawn, OH
01.2018 - 04.2018
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
- Record information about financial status of customers and status of collection efforts.
Pharmacy Technician
Walmart
Stow, OH
09.2015 - 02.2018
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays
- Resolved third-party rejection claims
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Entered orders into system and filled medication orders
- Established and updated patient profiles, including lists of medications and insurance details
- Administered medications as per pharmacist orders
- Restocked shelves and prepared expired drugs for return
- Ordered medicines daily to comply with demands and needs
- Ordered out of stock medications to keep inventory well-stocked
- Maintained clean and organized pharmacy shelving and work areas
- Efficiently processed cash register transactions for new and refilled prescription orders
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Education
Certificate in Paralegal Studies - undefined
Herzing University
High school diploma - undefined
Atlantic Coast High School
Skills
- Pharmacy Technician Experience
- Medication Administration
- Order Entry
- Insurance Verification
- Typing
- Certifications and Licenses
- Certified Paralegal
- Present
- Assessments
- Customer focus & orientation — Proficient
- September 2021
- Responding to customer situations with sensitivity
- Full results: Proficient
- Data entry: Accuracy — Highly Proficient
- July 2019
- Measures a candidate's ability to accurately input data and effectively manage databases
- Full results: Highly Proficient
- Advanced attention to detail — Completed
- July 2021
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Full results: Completed
- Call center customer service — Proficient
- January 2022
- Demonstrating customer service skills in a call center setting
- Data entry:
- Attention to detail — Familiar
- Maintaining data integrity by detecting errors
- Full results: Familiar
- Sales fit — Proficient
- Measures the traits that are important for success in sales positions
- Early childhood development — Proficient
- Knowledge of the development of children ages 0-3 and of ways to foster that development
- Customer service — Proficient
Timeline
Deputy Clerk
Summit County Clerk Of Courts
07.2022 - Current
Pharmacy Technician
WFH, Alliance HealthCare Services
12.2021 - 03.2022
Pharmacy Technician
Cvs Pharmacy Inc
07.2019 - 08.2020
Dasher, DoorDash
10.2018 - 05.2019
Distribution Associate
Signet Jewelers
04.2018 - 09.2018
Debt Collector
FIRST CREDIT
01.2018 - 04.2018
Pharmacy Technician
Walmart
09.2015 - 02.2018
Certificate in Paralegal Studies - undefined
Herzing University
High school diploma - undefined
Atlantic Coast High School
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