Shayra Reyes
Kissimmee,Fl
Summary
Committed to consistently delivering my best self to work teams, I have developed valuable leadership skills under exceptional mentors. I embrace new ideas and constructive criticism, recognizing the power of teamwork and understanding that learning is a continuous journey.
Overview
11
11
years of professional experience
Work History
Manager
Florida Institute of Neurology
Kissimmee, FL
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Able to operate Multiple office locations.
- Thorough experience in Front desk, Triage , Referral request, Scheduling, Operating phones, Medication authorization, EEGs, and much more.
Lead Sales Associate
Under Armour
Kissimmee, FL
06.2021 - 06.2022
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Passenger Sales and Services Agent
Swissport sausa / Spirit Airlines
Orlando, Fl
06.2019 - 08.2020
- Handling service counter for various international airlines as well as Spirit airlines
- Was able to work ans handle numerous flights
- Adquired knowledge on various systems
- Was able to adquire more experience on a new level of customer service
Sales Associate
TJ Maxx
Kissimmee, Fl
02.2014 - 05.2017
- Located items for customers by checking sister stores and online options
- Explained promotions and special offers to customers
- Resolved customer concerns using strong communication and conflict management skills
- Work all areas of stores
Sales Associate
Under Armour
Orlando, Fl
06.2014 - 05.2016
- Was able to work with the processing of merchandise
- Was able to help accommodate merchandise from the stockhouse to the stores
- Worked well in all areas as needed
Education
Associate Degree In Nursing - Nursing
Keiser University
Orlando, FLHigh school Diploma -
Liberty High School
Kissimmee, Fl05.2013
Skills
- Team working Skills
- Attentive to detail
- Perform task on a timely manner
- Work well under pressure
- Able to Multitask between different set tasks
- Fast Typing skills
- Bilingual
- eClinicalsWorks EMR Experience
- Knowledge On Some hospital EMRs
Timeline
Manager
Florida Institute of Neurology
06.2022 - Current
Lead Sales Associate
Under Armour
06.2021 - 06.2022
Passenger Sales and Services Agent
Swissport sausa / Spirit Airlines
06.2019 - 08.2020
Sales Associate
Under Armour
06.2014 - 05.2016
Sales Associate
TJ Maxx
02.2014 - 05.2017
High school Diploma -
Liberty High School
Associate Degree In Nursing - Nursing
Keiser University