Shayreona Howell
Temple
Summary
Developed exceptional crisis management and conflict resolution skills in high-security environment. Proficient in maintaining order and ensuring safety through effective communication and attention to detail. Seeking to transition into new field leveraging these transferable skills to contribute to dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Correctional Officer
TDCJ
09.2023 - 09.2025
- Monitored inmate behavior to ensure compliance with facility regulations.
- Conducted safety inspections to maintain secure environment for staff and inmates.
- Assisted in emergency response procedures to safeguard individuals during incidents.
- Documented daily activities and incidents accurately for record-keeping purposes.
- Engaged with inmates to promote rehabilitation and positive interactions.
Lab Technician
Baylor Scott & White Medical Center
02.2023 - 11.2024
- Conducted routine laboratory tests, ensuring accuracy and adherence to safety protocols.
- Maintained laboratory equipment, performing regular calibrations and troubleshooting as needed.
- Collaborated with medical staff to provide timely and accurate test results for patient care.
- Documented and organized test findings in compliance with regulatory standards and best practices.
Call Center Team Lead
GC Services Call Center
01.2024 - 07.2024
- Supervised daily operations to ensure team efficiency and service quality.
- Trained new team members on customer service protocols and system usage.
- Resolved escalated customer inquiries, enhancing satisfaction and retention.
- Monitored call metrics to identify trends and implement performance improvements.
Education
High School Diploma -
Maury High School
Norfolk, VASkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Correctional facility procedures
- Inmate supervision
- Observation
- Self-defense techniques
- Security procedures
- Trained in defensive tactics
Certification
ASCP Certification 2021
Timeline
Call Center Team Lead
GC Services Call Center
01.2024 - 07.2024
Correctional Officer
TDCJ
09.2023 - 09.2025
Lab Technician
Baylor Scott & White Medical Center
02.2023 - 11.2024
High School Diploma -
Maury High School